My wife and I just purchased another camper from Herold's. We highly recommend them and would give then more stars if we were allowed to. The sales staff and service department are extremely friendly, knowledgable, and helpful. They are a large enough dealership to have a good selection and small enough to remember you. The walk-through was very fun and informative. We've camped for many years and we still picked up a few good ideas. This is our first fifth-wheel and it was used. Although the detailing was so good most people mistake it for new. Even though we live several hours away, we felt totally confident with the purchase as they have earned our trust, something rare in the camping industry. It was well worth the trip and we feel we got an incredible value.

I had recently purchased a 2021 Apex UltraLite trailer from Herold and had it shipped. At first the transaction was pretty simple and the price was good. I do believe it is because I made the transaction simple for them, I knew what I wanted and was ready to pay. Since the trailer was being shipped to my location, I asked that they complete a thorough inspection and take pictures prior to the visit. As you can guess, they did neither. When I received delivery of the trailer I noticed that the microwave was slanted, the shower surround was bowed, rain gutter was missing and the laminate on the cabinetry was bubbling. I called Curtis and asked for help in remedying the situation and sent him the email I sent Coachmen with the pictures and crickets, no response. Called twice but he wasn't there so I left a message with no response. It is unfortunate that you spend so much money on these trailers and their dealer network is only there to help until you drive off the lot. I would be extremely careful before considering buying a trailer from Herold. This is specifically true if you are out of state and are not able to inspect prior to taking delivery. The other issue is that other dealers are hesitant to take the warranty repair being that the trailer was purchased out of state. Added some images so that you can see how easy it would have been to spot if they would have looked and the laminate that has bubbled is on every piece that has a rounded edge. Hopefully this helps someone.

Just bought our first camper from Herold's (28 VBXL) and everything was great. We spent over 2 hours walking thru the camper and being able to ask any questions that we had the entire time. They also helped us set our hitch to make sure everything was safe before heading out onto the road. The entire team was great to work with and we would definitely buy our next camper from here. No issues and great service! The price of the camper was also 20% less then most of dealers in November of 2021, which is always nice.

Can’t say enough good things about these guys! From sales to service & everywhere in between. We loved our experience & our newest purchase. We went from a DIY to a 2022, so we needed all the education on NEW. They did that + some. Tyler (I think) in service helped us learn all the things & Clay has helped us since February 2nd get into this beautiful new travel trailer. His dad Curtis was also helpful through the process, along with Bob on pick up day. We love Herolds & recommend to anyone and everyone. ♥️

This was our very 1st new camper purchase..we had Clay for our sales person ..could not have ask for a better guy..and rest of the staff were very friendly and professional..when we pick up our rig the shop guys walked us through every detail and had no problem answering our questions....highly highly recommend Harold trailer sales....thanks to all of you!!