Reffering in specific Paratrans, the mobility option for people unable to use fixed public transport. Horrible pickup times. Could be waiting outside for 45 minutes to 2 hours. For the scheduled transport. Dropoff times: they have a 3 hour window from the pickup time. Special needs people are expected to hold their.... Whatever for 3 hours. To go 12 miles. . Customer service is non-existent. Operators on the phone just lie about dropoff times until the bus arrives. Iris, their supervisor, lies as well. If this is your best option, I feel sorry for you. Oh, and come feel my pain.

Alex is a great Customer service person. Knowledgeable, Professional and Upbeat. We go there quite often and he is consistently the same. The site is clean and comfortable.

Horrible customer service on the phone, extremely rude was told to call back, because the agent wasn't able to hear me, and then when I ask a simple question after calling back it was very rudely said, oh a couple of days we will get back with you., I have been trying to get my paratransit updated for weeks now and still have not had any movement. But I have had Bus drivers be extremely rude, saying that they would not be able to give me a ride. Because my paratransit is out of date. Someone really needs to look into the customer service portion of this service. When you are dealing with elderly people and people with disabilities, it takes a little bit more kindness, and compassion. They give me a call at 4:44. I call back at 4:44 and they say they are closed, which is strange because they don't close till five o'clock to my knowledge.

Thank you so much for your help valley Metro 💛 this location building is on the first floor to your left parking lot is free !

Thank you to the man with the last name Potter! He helped me and my family get our copper cards and helped us apply for youth copper cards for my kids. Great experience. Free shaded parking lot next to the building.