We worked with Blaine over the phone to purchase our used Winnebago motorhome. We did this from 2,000 miles away as the unit we wanted was at Open Road. Blaine was the best! He helped us with all the details and photos that we asked for throughout the process. Once those details were finalized, we made the trip out to Open Road and our experience at the dealership was amazing, everyone there was extremely helpful. There was one small discrepancy with the motorhome that I was not expecting, and Open Road stepped up without hesitation and took care of it. We have been to many RV dealerships over the years and honestly Open Road by a fair margin provided the most professional and friendly experience! Thank You!

Super happy with Open Road RV’s work fixing some issues with my travel trailer. Not only did they do excellent work, I was very impressed with their communication throughout. Josh and Dimitri, took the time to provide me a best and worst case quote for the repairs (which ended up being best case!) and gave regular updates on the status of my trailer. I’ll definitely be back any time I need any work done.

Hello to everyone at my favorite RV shop & dealership. I'm sorry to take so long for my review. I’m still recovering from the traumatic ordeal you all just helped me through & still working on getting settled in my wonderful new 2026 Forest River EVO travel trailer. Bear with me, it's a long but true story. As a 71yo grandma, I’ve been a full-time RVer for 9 years in the Aspen Trail I purchased at Open Road RV Monroe in 2017. In September, I limped back to home base with a punch list of much needed repairs starting with a slide-out topper & stabilizer jacks. So began my grand adventure with Josh & Dimitri in Service. They quickly determined my slide-out was water-damaged & not salvageable. Dimitri broke the news that I had some big decisions to make. He listened carefully & presented an option I jumped at. Since this was right before the Fall Blowout Sale, he encouraged me to find out what I might be able to finance at a good price. My next Open Road heroes include Pam in Sales, Heather in Finance & Jim et al in Parts & Service. My credit rating allowed me to consider new or lightly used trailers. Pam showed me my options, including my new 26-FR-EVO. She patiently answered my questions while Heather worked her financial magic. Meanwhile, Jim walked me through parts & add-ons. Next was the onerous paperwork sign-off. Heather put in extra time at the end of her long day patiently answering my questions and wrapping it up. This all happened very quickly. I was exhausted & basically homeless - living out of a motel & my truck. Jim scheduled my walk-through ASAP, but I still had to figure out how to get my belongings from my old trailer to my new one. Again, Jim, Josh, Dimitri, Roger et al, stepped in & took care of me. They parked both trailers next to each other in the shop. While they were prepping the new trailer, they allowed me to come in & pack my belongings as best I could. Walk-through and pick-up with Roger went very well. He even arranged to have some volunteers help move my belongings to my new EVO. I was finally on the road again, but upon arrival at my uniquely unlevel campsite, I was unable to unhook with the new hitch & weight distribution system. Dimitri & Josh continued to help me through a very tricky situation - what I call a conundrum, but otherwise known as a “Chinese finger puzzle." They absolutely went way above and beyond to help resolve it. They even arranged to swap out the new hitch system with the one I was familiar with. Thank you! I’m very grateful for the excellent customer service I received from everyone I met at Open Road RV in Monroe. I met a lot more professional and caring people than I mentioned – you know who you are. Thank you all for picking me up and helping me back out on what is possibly my last dance with the open road (pun intended). I will absolutely recommend Open Road RV in Monroe every chance I get. PS - I love my new stabilizer jacks!

My experience started with reaching out thru online. I just had a question on a particular unit. Ramon answered. Oh my goodness is he one of the best! He answered my questions, stayed in contact with me, went above and beyond for us. Then we met up with Christie and again, wow! What service! So kind and knowledgeable. Moving onto Dimitri. Third time, perfect customer service. Very welcoming. We came back to pick up the RV and performed the walk thru with Jesse. Awesome guy. Again welcoming and know his stuff. He was so thorough and helpful. Oh and Heather, what a wonderful lady. She knew we were in a hurry during the financing process and she didnt miss a beat. This company really comes across as customer service first. They all seem to enjoy working here too. I appreciated every engagement I had with each person here.

My experience working with Kim was outstanding. She kept me informed throughout the service and repair process. I moved out of state during this time and she was accommodating to my schedule and reduced any possible stress. Thank you Kim!