Robert Thompson is one of the best salesmen I’ve ever had. No pressure environment. I told him exactly what I wanted, how I planned to do it, and he was more than accommodating. Wrote it up exactly like I asked, so I bought it. He asked the detail department to remove 2 decals that I didn’t like, and they did an amazing job on it, can’t even tell the decals used to be on it. The lady who handles paperwork is very polite and makes it fun. This was my first purchase with Mike Jones, I will definitely be a returning customer. We use their service department every time my wife’s ‘21 Ford explorer needs serviced or any parts. They are very friendly people here who will masks you feel at home during each visit. Looking forward to doing business in the future, thanks a lot!!

Oil change appointment made with the quick service department. Friendly staff, fast turnaround. Stopped by parts for a new key which they cut and programmed on the spot. Walked into showroom and sat with Jace the marketing guy. Showed me a new model lariat and explained the features. All 3 departments were fast, friendly, professional and helpful. Will be buying my next truck here.

On 11/19/24, while driving back from Atlanta my car’s external temperature jumped to 124*. This made my a/c kick on. First I called and a lady that identified herself as Danielle, said she had never heard of that but she would research it call me back. It kept climbing to 174* so I drove straight to Mike Jones upon returning to Toccoa. Danielle still stated she had never heard of this. The soonest they could get me in was 12/4/24, today. I came home and went to the Bronco Nation website and found that it was my external ambient temperature sensor and there had been hundreds of cases as far back as 2020 of this happening. I called back and asked could they go ahead and order the part and was told no. I went today and approx. 2 hours later, I am told, “oh yes it’s the sensor but it is back ordered and we can’t get it.” I come home and search and there are plenty of the parts out there even at ford parts online, the official ford parts website. I call back and am told to take my vehicle elsewhere because they can’t get the part. I then talk to 3 other dealerships and all say they can have it by morning. My warranty is 1023 miles from running out. So, is Mike Jones Ford hoping to make me pay for the service? I don’t know but this isn’t the first time I have had to get proactive to get warranty service work done here. Update: Another dealership ordered the part yesterday and did the repair this morning as well as a recall I have had for over a year that Danielle refused to schedule every time asked about it after, each notification I received from Ford that it needs to be done. So, I go by Mike Jones and talk to Mike Jones about why they couldn’t get it done. He first got mad because I “went behind their back” when I called ford asking about the part then got mad about the fact I watched the video from my car showing they weren’t working on my car yesterday. He refused to even listen to what I had to say and kept interrupting me. He told me to take my vehicles elsewhere and was snide. Needless to say that was going to happen after this interaction anyway. And yes, I departed with some very snarky comments of my own. Good riddance! So good luck to anyone trying to have warranty work done here. See below my fixed sensor taken today! As well as two pictures of it while malfunctioning, taken 11/19/24.

On a day when blow ups was the subject of the day/drive , this dealership saved our day or entire Rv vacation trip by taking care of our tire needs at the last minute. The employees all should be given kudos on how they took care of our fifth wheel trailer. Thank you guys for your help. We made it to our next destination.

I can not say enough about this dealership. I have and will continue, to spread the word about how I was treated here. I purchased a used Colarado from Robert as a work truck. I own a small business and I live about an hour away. I came to test drive it twice and each time he had it ready to go when I arrived. We talked numbers and he was not pushy at all. I was offered a fair price and told him I would think about it and let him know. At this point most dealerships call in the sales manager and try to bully you into the purchase. That did not happen here, they gave me time to decide what is best for me and I really appreciate that! When I decided to make the purchase, he had everything lined up so all I had to do was go into the finance office and sign the paperwork. I was in and out in under an hour, with a full tank of gas. I took the truck back about 2 weeks later to have the tires balanced and they would not even let me pay for it! They said they should have caught that it needed to be done before selling it to me. AGAIN... how many other dealerships would treat someone like this? I would guess little to none. These are honest people who treat you with respect and I HIGHLY recommend using them for sales and service! Thank you so much to everyone who helped get me into my new work truck. I love it!