Crossroads Trailer Sales

Do. Not. Go. Here. Worst experience at a medical practice. Ever. Scheduling was difficult. Had to leave message and then call back when no one returned my call. Arrival in waiting room was very unfriendly. Signs are posted that are not very patient friendly. (See photo) Receptionists keep frosted sliding door closed and patients need to knock on window for service. Paperwork was unprofessional. Was told I would receive my test results “in 3-5 days”. Was told I would be sent a link to patient portal to view my own results. No call and no link. Started calling the office and left daily vm messages. No calls back. Finally drove (hour and a half round trip!) to the office in person. Knocked on the glass again and was able to get results—after being told they are short staffed and don’t have time to check vm messages. Overall this office needs help—in how to welcome and treat patients. Use another neurology practice unless you enjoy being frustrated!

I have called to make an appointment. Call went to voicemail and no return call received. As I live here in Beaufort and have transportation issues, it would be much easier to be seen here than to have to go to Bluffton. I believe that I will have to make that adjustment though to get the medical care that is needed. Likewise, I find it ludicrous that this practice will not see paients at Beaufort Memorial. Also, in reading through the reviews, I noticed that the only reviews that are responded to, are the positive reviews. Perhaps the owner, management and staff should take a look at the reviews and make the necessary adjustments.

Dr Mazzeo is an excellent neurologist. He is knowledgeable and pleasant. He knew what medication would help my condition and made sure that the pharmacy I use had it in stock. I would feel comfortable using that office again.

They never answer the phone. They don’t return voicemails. They never have appointments. It took months to get into this place. Many times I was told they didn’t get the referral. My doctors office sent it many times. I finally get in and then it takes a month later to get another appointment. They do one thing at a time. They don’t review your results until a month later. Their staff couldn’t care less about you. They don’t see anyone after 3:30 and if you ever run late you’re screwed, but when you go to an appointment you can sit in the waiting room for 30mins to an hour. Uncaring, unprofessional, lazy, and don’t care about the people who pay their bills. I wouldn’t recommend this place to my worst enemy. Unfortunately they were the ONLY place to go. Reporting them for refusal to provide me with a copy of my medical records upon request! Getting a new neurologist.

I read ALL the bad review, but this place was my only option for a local neurologist. My doctor sent a referral 3 times (twice faxed and once emailed directly to their referral lady). “Never received” any of them. They never answer their phones. They do not call you back. Leaving VMs is useless. Per another reviewer, “they’re too short staffed to listen to VMs to call you back.” My husband literally drove to their office (other reviewers have done the same) for help for me because no one will call me to make me an appointment and I cannot drive due to a catastrophic nerve injury. They were unhelpful to him and said, “We are a month behind in referrals.” They then called me the next day just to tell me they didn’t get the referral. It has been a month now of this runaround. And still no appointment! I should not have to work so hard to get an appointment with an inconsiderate and unhelpful office that has “no time” only to maybe see their badly reviewed doctors or APRN and be potentially gaslight. I will be having my doctor send a referral to MUSC instead.