I visited the Coach House factory in Sept 2024 after seeing that a 2025 Platinum 271-IV was for sale. The sales representative spent 3 hours taking me through the factory, and I was very impressed with all of the employees that I met and the organization of the factory. Also met one of the owners. I put down a deposit and picked up my coach in January 2025. The production manager met me when I arrived, and made sure the coach was ready for me to spend the night...I spent 3 nights and 2 full days getting familiar with the coach. I had a two page list of questions, and the service manager answered all of them, as well as arranged for factory personnel to make 2 small customizations which were done on the spot. Before I left, the parts manager helped me drop off my rental car. Over the past year, I called Coach House with a few questions and requests, and parts were sent immediately. The quality of the coach is unmatched, and you rarely find this level of service nowadays. I highly recommend Coach House products, and encourage anyone interested in a high quality coach to visit Nokomis.

We have had our 271 IV for 1 1/2 years and it has been virtually flawless. We are currently 30 days into 90-day adventure and the design of our coach has made the most of the space we have. A 44 ft brand new 5th wheel pulled in next to us the other day. While we were envious of its size, one of their windows was not installed properly and during an intense thunderstorm a large amount of water entered their toy hauler garage area. This reminded us why we chose Coach House in the first place! We told the owner of the 5th wheel of our Coach House experience and he was shocked to hear we have had no issues since taking ownership with the RV build quality! I cannot recommend Coach House enough. When we have had questions Jason and the team are always responsive and go the extra mile to ensure our expectations are exceeded. You may pay a little more, but the peace of mind you get from a Coach House purchase pays dividends in the long run!

We picked up our 2024 Coach House Arriva V24-TB yesterday at Coach House in Nokomis, Fl. Our Experience has been superb. From purchase agreement to Delivery, all went extremely well. To Art and Mike, thank you so much for your time and friendliness during our orientation/delivery. You guys sure know your product! A special shout out to Jason, our factory rep. From the day we agreed on purchase, to today, you have shown us your knowledge, professionalism, friendliness and commitment to us. You have made our purchase very special, Thanks! We don’t want to forget the lovely lady at the front desk, whose name escapes us. You showed us the utmost hospitality during our visit and delivery. Steve G. has a wonderful person providing first impressions! We are looking forward to getting out on the road! Thank you to all!

Below are my opinions on my purchase. First it is a great van design but for our experience we had several build issues and difficulties with them communicating. The first issue was the missing spare tire and mount we paid for. They first said it was no longer available and we were not charged for it. They later corrected their mistake right away and within a week sent a check to us. (It would have been helpful to communicate the issue with the tire and mount so I could have made other plans) One of the reasons I purchased the van was it was advertised on their website YouTube video with Steve detailing their included technology such as touch screen control panels, however ours only had push buttons. It had extra buttons since the panel was apparently made for their class C RVs models and not the can. I asked about this and they said they were having problems with the touchscreen products. (Again it would have been nice if they notified me on this significant change and reduced the cost if the van since touch screen were more costly than push buttons. I was also surprised, and disappointed that they still continued to run the YouTube video stating it had touch screen tech. (I don’t know if we were just the unlucky ones that didn’t get the touch screens.) I did expected a couple punch list items that would need to be looked at not this many. For example, the generator wouldn’t stay running and had to been taken in for repair. (I’m not sure how it was functioned at the factory). The inverter was installed upside down so the screen was unreadable and unusable. I had to buy and install a remote screen to use be able to use all of the inverter functions. It also didn’t have the factory spec spacing for air flow and they told me to lower it down slightly. One of the AC vents did not blow out air and I was told to make an air diverter to fix the issue. I also found lumps in the Vinly flooring where the applied flooring over debris. It looked like they marked with permanent marker the locations and used a knife to try to cut and remove the debris without getting it all. I also found the Wi-Fi dome did not work and was not getting power from the switch. It turns out the coaxial cable and hot wire that went from the unit into the back of the van had been screwed through. I found a 7.5 amp fuse in the fuse box that was for the WiFi that was supposed to be 3 amp. I also found the wire from to switch to the dome not connected. I began checking and found two other exposed hot wires that should have been properly taped off if not in use. I also found the pass through holes under the van sprayed with regular expanding foam when fire retardant foam was used on other holes. One hole had no foam at all that I had to fill to avoid fire or carbon monoxide from getting into the van. I had to replace the original cheap door handle which would lock unintentionally. The bathroom door is also warped and doesn’t shut properly. We also experienced stress cracks throughout the van cabinetry. I contacted the warranty person who had to check with Steve, the VP, to get approval to get it repaired at a local dealership since it was not cost effective for me to make an unplanned trip to their factory. They had me get an estimate which I did and provided to them. Steve felt it was too much and they could do the repairs in two days and said the contract states they don’t due repairs due to extreme climates. But he was willing to settle at a much reduced amount from the estimate which I did agree to. I do appreciate his desire to make it right but I don’t agree with the cause. This is the third Rv I have owned but never had this problem since I live in a hot dry climate. The van is parked under shade all year when not in use. It would be helpful if they warned out-of-state buyers possible issues with cracking if they truly feel it due to the climate. I did find most of the employees to be professional and polite. If I were to do this all over again I just buy one locally one that is already completed.

We absolutely love our new coach. The coach, service dept. and company were above and beyond our expectations. Jason was a saint dealing with me, all my questions and concerns while we were waiting on our coach to be built. We drove our coach back to Texas, loaded it up and headed to Colorado. The trip has been amazing and we have had no problems. I appreciate the coach and it’s quality more and more every day! The decision to buy a Coach House was spot on. Thanks CH for the memories we are making.