Anderson Buick Gmc

Everyone there from my salesperson Chris, to the finance manager and finally the manager was very courteous and respectful. Chris was great in getting me settled in my new truck and teaching me the new features. The transaction was efficient and except for writing the check painless. ;) The dealership is very clean and well maintained. Worth the trip from southern PA and I would definitely go to Anderson for any future purchases.

UPDATE - Jeff Miller contacted me immediately and offered another oil change for free and do a full check of my vehicle. Very nice job Anderson addressing my issue immediately. (EMAIL SENT TO ) Jeff Miller, President of Anderson GMC Last week I had a routine oil change performed on my 2024 GMC Yukon at your Anderson Hunt Valley GMC facility. I’ve recently noticed that there was smoke coming from under my hood on occasion. I thought that this was due to exhaust being blown back under the car. I noticed today that this was not exhaust but actually smoke coming from under the hood. I opened the hood and found the following. It’s clear that your technician did not replace my oil cap and no double checks were done on this vehicle. Over the Thanksgiving Holidays I traveled extensively and this is a major concern moving forward. I don’t know what damage was caused and may not become apparent until the future. For a Dealership this is totally unacceptable. Even Jiffy Lube does quality check. I find it ironic that your service agent was quick to call trying to sell me a brake cleaning, cabin filter change and other items. He should have spent his time with being sure that something as basic as an oil change was done correctly. I’m now at risk of engine issues in the future. Any issues may not surface for some time and will be my problem. I need to know what you are going to do to protect my significant investment in the future. Saying this shouldn’t be a problem is not an option. This is the 3rd GMC Yukon I’ve purchased from Anderson and Boyle prior. I’ve paid extra for Dealer Service just to find out that a Jiffy Lube service would have provided me with better service. I’ll expect a call from you today at xxx xxx xxxx and a response to my email. If I do not hear from you the appropriate thing for me to do is contact my Attorney, have a certified letter sent to you and GM. Where are your quality checks? I just spoke with Tom Mostyn, your Service Manager at Anderson Hunt Valley. He said the vehicle has a 100,000 mile drive train warrantee. That doesn’t help me since I drive my vehicles many more mile than that.

In 30 yrs of buying, selling, or trading vehicles, this was by far the best experience I've had. I worked with James (Jamey) Hebb. Beyond him being so kind to my wife and I, it was very nice and easy to work with him. I would say he was a low pressure sales consultant, but thats wrong... he was a NO pressure sales consultant! Maybe it's the reverse psychology thing, but it sure worked. I drove away with a new 2026 2500 HD Denali truck, and it felt good - not just the truck, but the whole Anderson experience with Jamey and everyone else who helped make it happen. I can honestly say it was the first time I left a dealership feeling good about the deal we made. When I'm done with this truck, there is no doubt I'll return for my next one. Thanks guys, very much appreciated.

This was my first time visiting this location. Everyone was very friendly and helpful as soon as I arrived. I purchased my car in another state and was supposed to have maintenance covered for a certain period of time, however since the maintenance plan wasn’t through GM it wasn’t showing in the system. Mike took the time to explain to me what was needed and he was able to verify my maintenance plan through the 3rd party while my car was serviced. Service was quick, I was done within an hour. Waiting area was also nice and spacious, with private desks that allowed me to work while I waited. There was also a small play area for children.

I have brought my car in for servicing many times, and every single visit has been exceptional thanks to Mike, my service coordinator. Mike consistently goes above and beyond; he arranges the shuttle to get me to and from home, keeps me updated throughout the entire process, and makes sure every service requirement is handled thoroughly and professionally. His communication, attention to detail, and genuine care for customers have made every experience smooth and stress-free. I truly appreciate the outstanding service Mike provides each and every time I visit the Buick Service Center. Thank you, Mike!