Bedford Sales & Outdoors

First off the folks that work there seem to be genuinely nice however their follow up and negotiating skills leave a lot to be desired. As a matter of fact based on what folks have told me that live in the area ( my oldest grandson lives not far from the dealership ) the owner is top tier. With that said i bet he doesn't know that i contacted the dealership a few months ago inquiring about a boat and the young lady Karen had no idea to the questions i was asking so she turned me over to a Anthony who was able to answer my questions. I mentioned i was selling my boat and would not be ready until it was gone and at that point they could not get me off the phone fast enough. Over a period of several months i did receive one email asking if i was ready to buy but no one ever bothered to call me which was quite disappointing and not expected. Fast forward, i recently made an offer on a boat and again the only thing back was an email that said we can't do that price, no counter offer, no phone call zero interaction. Apparently the boat business is strong at the moment it didn't matter if i bought the boat or not, again very disappointing and unexpected given the reputation of this dealer. I have to conclude the owner is not aware there are folks out there that want to buy a boat however a few of the sales staff are either to entitled or financially independent to take the time to work a boat deal. I am very qualified to write this review given i was the general manager of a Mercedes-Benz dealership for over 30 years and know something about doing business. In closing, the general manager and or dealer principal should be aware that he has folks that are costing the company revenue and solid referrals for future business.

I brought my boat to Bedford Sales in March 2025 for a new powerhead. To start, I was dealing primarily with DJ in service. Within a day or so, I was called by DJ and he politely explained how he was mistaken on the initial pricing. I was told the powerhead prices were about double what he initially expected. He wasn't going to charge me for the time they took looking at my motor and offered to look at any used motors that I came across which I may want to purchase for my boat. I did some research and found an OBR powerhead from a respected vendor that would put it in the price range I initially was told. I told DJ and he was able to call his vendor to match that pricing. I requested while the powerhead was being installed, I wanted them to run through and check the motor/worn parts as to prevent any further problems when I received it back. It took about 2 months for me to get the boat back. Other than a worn-out trigger, I was told everything looked good including the injectors. Up to this point, I had been happy with how the process went and how things were handled. Upon receiving my boat back, I began the break in procedure following the OBR/Bedford Sales recommendations. During the first hour of break in the engine was having a rough idle and would die out if it did not get a slight bit of throttle above idle. After completing the first hour I followed the next step of break in. The boat would stay nosed up/plowing water and felt as if it had hit a rev limiter. I tried this a few times and would travel a hundred plus yards without the boat breaking over/getting on plane. I then called DJ at Bedford Sales, and was advised to bring the boat back in. After looking through the boat and running it, I was told it was running about the way they expected it should be at that stage. Given this information I continued the break in process. The boat was still extremely slow to break over/get on plane. It did not have the top end speed it once did with the old powerhead. Upon completing the 10-hour break in procedure I replaced the spark plugs as advised. The performance did not improve. I again reached out to DJ at Bedford Sales, and I was told to bring the boat in (brought in 9/3). When I called a few weeks later, I was informed DJ was no longer with Bedford Sales. After hearing DJ had left, I gave it a bit of time and had to call for status updates regularly. I was not called by Bedford Sales much at all until my motor trouble was finally diagnosed. Finally, I received word from John in late October that it was the injectors that were causing the issue. This was especially frustrating as DJ told me the injectors were good when I spoke to him in May during the new powerhead install. John told me the cost of new OEM injectors would have cost close to $5,000 if I went that route. He told me I could order a set of used OEM injectors they found on eBay, have them tested and installed if they came back good. I do want to say this was a stand-up move despite the other issues I encountered along the way. When all was said and done Bedford Sales did not get my boat completed until late November (2.5 months after I brought it in for the third time). I was charged for the additional work done. The injector problem leads me to believe the motor has not been broken in correctly despite following manufacturer break in procedures. This is extremely unsettling after such a costly repair. Given the winter weather I have not been able to confirm for myself if the motor is in fact running well. After all that I am very dissatisfied with the way this was handled by Bedford Sales. I felt the priority given to getting this right totally missed the mark. It took a total of four months to fix a motor that should have never left the shop back in May given the way it was running. I had to constantly follow up with them to get any information. This includes finding out the work was finally completed.

Randy runs a very respectful business there at Bedford. It's not everyday the owner is the one greeting you at the door pointing you in the right direction of what you came there for. DJ who runs the shop is very friendly and knowledgeable and is happy to do the work. Great group of guys who love to fish as much as their customers do. I'm glad they're so close to where I live.

I purchased a pre-owned Triton from Bedford sales, and I've been very happy with it. I was on the fence about being able to make the purchase, even though a used boat is probably small potatoes compared with the price of a fancy new boat. But they worked with me and even brought the price down to what I was able to afford. One year later, the boat, motor and trailer have all performed flawlessly.

Wow where do I start ! My sales men was Anthony and I have been in the car business for 50 years. I actually do consulting as a pay it forward to the industry. Anthony was just a pleasure to deal with. Since I was buying a boat on a knee jerk action lol. Father retiring and fathers day etc. Anthony was patient and walked me right through everything. Never felt like I was getting my pockets picked. No pressure and my deal was fair in my opinion. Thanks Anthony and the staff at Bedford