Carlson Toyota

I recently had the pleasure of visiting Carlson Toyota to purchase a new car, and I couldn’t be more impressed with the experience. From the moment we walked in, the entire staff was warm, welcoming, and genuinely compassionate. Despite our trade-in having high mileage and a lower value, Dylan Ruto, our salesman, and Matt Anderson, the new car sales manager, went above and beyond to ensure we received a fair and competitive deal. Their professionalism and dedication truly stood out. What made the experience even more special was the personal touch. The dealership owner Paige Carlson even came out to introduce herself and congratulate us on our purchase, which meant a lot. Everyone was attentive and made sure we felt supported throughout the process. Overall, I highly recommend Carlson Toyota for anyone looking for a positive and hassle-free car buying experience. We’ll definitely be back for future purchases!

After browsing inventory on Toyota.com, we picked out a 2026 Toyota bZ Limited that was allocated to Carlson Toyota. Alex and Bassel (at Carlson Toyota) got tasked with taking the reins and making our shopping experience easy, and efficient; they knew how to do that. As a Christmas gift, Carlson Toyota installed body side molding ($360), so I matched their generosity by donating $360 to our local food shelf after getting inspired by Carlson Toyota's Wish Tree, and their community spirit. Given how bright and effective the bZ’s front and rear LED light bars are, I asked Bassel about removing the Pulse Brake dealer add-on. He got that done without any fuss. Overall, the 2026 Toyota bZ Limited is a very nice car that's pleasant to drive. Its suspension creates confidence; the inside warms up more quickly (in cold weather) than our old Honda Civic did, the sound system is absolutely beautiful, and all the seats are cozy; it’s a solid commuter car. Tesla's Model Y still outperforms the bZ in areas like Sentry hardware, sensors, and overall technology polish and integration. I reduced my rating by one star since Toyota's mobile app and activity mount guidance are actively being worked on and more effort is needed to effectively communicate safety-related information, while driving. Even so, the 2026 bZ Limited offered an extremely competitive price point and a compelling set of strengths that made it our top choice. note: after owning this car for about a week, we can’t imagine putting our money into another ICE or hybrid vehicle; the bZ Limited is sweet, empowering, and genuinely lovable. And every interaction we've had with Carlson Toyota's service department has been professional, efficient and productive. So-- if this sounds good to you, get in touch with Bassel and get your own bZ Limited!

The entire process went off without a hitch, thanks to the dynamic duo of Sales Consultant Landon Carrell and General Sales Manager Carrie Haugerud! Their unmatched patience and meticulous attention to detail elevated the car-buying experience, making it both enriching and memorable. They really honed in on my needs and helped me find my perfect vehicle, prioritizing my satisfaction over making a sale.

Don't use their service department. I don't have a complaint about their sales. They had a really good price compared to other dealers, especially when you factor in the Costco portion. But their service has been poor. I do not live near, 35 minute drive. I chose them because of the sale price. I figured I'd just stick with them for service. I regret that. The place seems to be a mess with communication. I set up an appointment at one time and drove the 35 minutes. I found out the appointment was never scheduled and the guy checking in started to question my credibility. I eventually showed him my phone history showing a roughly 5-minute conversation with the service department a few days prior. He acknowledged I had set up the appointment and said he could get me in a few hours later. Again, don't exactly live close and that didn't work. I had to set another appointment. At that appointment I requested he look into and quote me to fix a rear license plate light and some scratches. He never addressed those but certainly did try to sell me on a continuing service plan. Even with further email regarding the concerns I had, I received no response. I then had a recall and oil change. I told the person I set the appointment with that I would need a loaner if it was more than an hour or so. She said that I could express that to the person checking me in at the appointment. I showed up to the appointment and the person checking me in says it’ll be about three hours and all loaners are out. I tell him about my exchange with the scheduler, and he simply says he will have to look into who I spoke with. No real solution. I can’t sit there for 3 hours so I have to leave. Second time I drove there and did not get the service I wanted. There is some serious disconnect in the service department and it isn’t worth the trouble. Find another place.

Carlson Toyota has been one of the best places I have purchased vehicles at, and will continue to do so in the future. Carrie has been one of the most helpful people to me at this dealership, she has always listened and tried to do the best deal for me. Lena has been great to deal with in the past, and my last salesperson was Bassal, and was fabulous to work with. My current salesperson was Aaron; he was very kind, considerate and listened to what I had to say, a very generous sales person to deal with. I highly recommend this dealership.