Bloomington Acura

My husband and I recently purchased an Acura MDX at Luther Bloomington Acura dealership and had a tremendous experience. Our salesman, Brendan Krogstad, was very professional, knowledgeable, and attentive. I would recommend him to anyone interested in purchasing a Subaru or Acura. We are extremely pleased with our purchase and have enjoyed learning the new car.

We worked w/ Jared O. Overall, we had an enjoyable experience; felt genuine and didn’t give me that yuck salesman feeling. We went to look with one specific vehicle in mind and that’s the one we ended up purchasing so I can’t speak to his sales tactics or knowledge on vehicles as that wasn’t at play, here. There were a few minor details we wanted corrected prior to closing the sale and he was happy to oblige. He (and his team) were fair with valuing my trade-in. This was my first dealership purchase, personally so although I was dreading this experience - it was surprisingly, rather painless. I LOVE my new vehicle! Thanks Jared!

Went in for a simple oil change on my TLX Type S. During their “complimentary inspection,” they checked my engine air filter and cabin air filter . After I declined their service, they didn’t put everything back properly. The intake bolts were left loose, and I had to tighten them myself. A few weeks later, my undershield came loose and bent, which shows the bolts weren’t tightened either. Now I have to buy a new undershield and install it myself. Very careless work for a dealership. I won’t be coming back and don’t recommend them for service.

UPDATE: Originally, I was happy with my purchase (4/5 stars), but as the month closes I've become incredibly dissatisfied and disappointed. Between my three experiences purchasing a vehicle, I've never had one as annoying, drawn out, and strenuous. 1. The salesperson was very kind and responsive to my requirements and informative about the vehicle. This was the best part about my experience at the dealership. However, I did not appreciate the contract signing. Because the contract signing was digital, it felt like there was added pressure. This is because the financier is waiting for you to sign so he can click the next page, whithout letting you read it. He controlled the flow of the contract, whereas before, when I bought my other two cars, I had the contract in my hand and was able to flip through the pages at will. I was going to buy the car no matter what, so I would have appreciated autonomy over the digital screen. Not doing this led to some discrepancies in the contract, including: the wrong mileage listed in the contract. (Also, it took them 2 additional days to deliver my car despite the original estimated delivery date, which is important because I had a trip I was leaving on and need the car delivered before I left. Thankfully, it was delivered the day before I left.) 2. The car has damages to it that I did not immediately see, either due to snow or sludge. When I test drove it, I wasn't looking for damage, since it is a new car. When it was delivered to me, I didn't notice any major issues, but I was looking for dents when I should have been looking at the details. There are two small cuts, about 2-3 mm) on the front bumper, and window trim. Plus a scratch on another window trim. I only noticed this when a family member pointed it out. I was willing to overlook this because they were minor. Then I went to get my car detailed, ceramic coated. The detailer told me there were scratches on the windows. I argued with the detailer about this, believing it was their fault. I even checked with the dealership if this was here when they delivered it. It was a Sunny day, so the glare from the sun may have obfuscated the scratches. They told me they couldn't help me because it was probably done by the detailer, suggesting they used a razor. I eventually went to a glass specialist, who told me that it was not scratches on the windows but a residue left there from removing a type of protective film on the windows (which is usually done at the dealership), and they only became visible once the coating as applied. Thankfully, I went to the glass specialist and found out they were not scratches. The repair was quick, easy and cheap. 3. After a month, without being able to process my registration at the DMV, I was sent a letter saying I owed additional register fees. This makes no sense because the registration fee total is $2954. Whereas I paid the dealership $3004, so I paid an extra $50 over the required registration fee. And yet, somehow I still owe an additional $225, because DMV only received $2729. This seems very fishy to me. I emailed the dealership and plan to call DMV to figure out the discrepancies. Given the lack of help with the windows, I assume the same thing will happen and I'll just have to pay a duplicate fee for their mistake. These continual hiccups are extremely annoying. Now I'm constantly waiting for another issue to arise. NEVER have I had to deal with this before. I genuinely regret buying the car.

UPDATE: In reply to their response, their reasoning was “the previous owner wants to keep their plates”—despite it being on the car. Overall shady with excuses. I had a disappointing experience with Bloomington Subaru/Acura. From the start, I felt they were dishonest. They told me the vehicle needed new plates because the previous owner wanted them, but in Minnesota, plates stay with the vehicle, so that was a red flag and made me feel uneasy, like they weren’t fully knowledgeable. During the paperwork process, I was pre-approved with Chase for about 7% interest, but the dealership told me the application had multiple issues. Since this was my first auto loan, I wasn’t familiar with how everything worked, and I ended up signing their new application, which reflected a higher rate of around 9%. Later, Chase called me personally to confirm I was approved for 7%, and when I mentioned what the dealership had told me, they assured me that nothing was wrong with the initial loan and that the issues were relatively easy fixes. Afterwards, I noticed the interior had major duct tape residue on the passenger side center console… something that totally should’ve been seen during their inspection and cleaned. The whole situation felt scummy. After I tried to call the dealership to ask questions about the discrepancies, they didn’t respond. The salesman was great—friendly and helpful—but the finance department left a lot to be desired. Overall, I felt misled and uncomfortable with their honesty and transparency. Just refinanced to get a great rate of 4%, never trusting them again. On the bright side, the car runs and looks great.