Bill Baisey Kia

I just purchased a 2025 Kia Sportage Hybrid SX Prestige yesterday and had an absolutely amazing experience! My sales rep, Issannet, was incredible from start to finish, friendly, patient, knowledgeable, and truly made the whole process stress-free. She answered all my questions, kept me updated, and made sure I found exactly what I wanted. I also worked with Gabriel in Finance, and he was equally fantastic. He explained everything clearly, made the paperwork easy, and never made me feel rushed. Both of them went above and beyond to deliver exceptional customer service. If you’re thinking about buying a Kia, I HIGHLY recommend coming here and asking for Issannet and Gabriel. I’m so happy with my new Sportage and the entire experience! 🙌🚙✨

I’ve been a loyal Kia owner for over a decade and never had any issues until dealing with the Frederick Kia dealership. In 2022, I purchased a brand-new Kia Sorento, and just eight months later the vehicle began experiencing major mechanical issues. Since then, the transmission has been replaced five times. Each repair required my vehicle to remain in the shop for a month or more, causing ongoing disruption to both my personal life and my business. Most recently, while my vehicle was once again in the shop, the dealership provided a rental vehicle that also broke down. I was initially told the cost of the tow would be covered, only to later receive a text stating that I would be responsible for paying for it. The explanation given was that the issue was due to a lack of gas; however, AAA confirmed that gas was not the issue, and I personally verified that the tank did in fact have gas. Being told one thing and then later told the opposite—while already dealing with extended repairs—was extremely frustrating and unreasonable. To make matters worse, the service advisor, Jack, has been consistently condescending and dismissive throughout this process. Instead of being treated like a valued, long-time customer, I’ve experienced repeated frustration, poor communication, and a lack of support. I hope this review helps others make informed decisions and encourages the dealership to seriously improve how they handle recurring service issues and treat loyal customers. No one should have to endure this level of repeated inconvenience and disrespect. Update: Following my original review, the situation escalated further when I went to retrieve my vehicle. I was told my vehicle would not be released unless I paid a fee that had not been properly disclosed. While my husband was on speakerphone explaining that under Garageman’s Lien law a dealership cannot legally withhold a customer’s vehicle without a valid, disclosed repair charge tied to that vehicle, the service representative assisting me, Ado, laughed and walked away while the legality of the situation was being explained. When I was again told my vehicle would not be released without payment, I contacted the police to document the situation. Management later reversed course, acknowledged the fee should not have been applied, and released my vehicle. After I left, the service manager accidentally called me while discussing me and the situation, believing she was speaking with someone else. During that call, she questioned my response, despite being fully aware of the conduct that led to it. That interaction further highlighted the lack of accountability and professionalism at both the service and management levels. This update reflects how poorly this situation was handled after my initial review and raises serious concerns about conduct at this dealership.

I’ve been coming to DARCARS Kia for about five years now, and the experience has always been great. The staff is professional, helpful, and honest, and they consistently make the process smooth and stress-free. I really appreciate the clear communication and the time they take to answer questions. Highly recommend.

I purchased a used 2013 KIA Sorento for my son, and every time his car requires service, I bring it to DARCARS KIA for one simple reason: Jake Smith. Throughout my experiences, Jake has consistently been courteous. Whenever timing was crucial, he ensured the work was completed promptly, often ahead of schedule. His professionalism stands out; he clearly explained which repairs were necessary, focusing on those that ensured the car's safe operation. I truly recognized Jake's integrity after I took another vehicle to a different auto service center, where I noticed a distinct lack of courtesy, timeliness, expertise, and reasonable costs. If you own a KIA and need maintenance, I highly recommend choosing DARCARS KIA.

I have a Kia Soul and the engine light came on - it had the code that Kia has been having with bad engines that needed to be replaced. They decided to charge me $1,000 for repairs that didn’t fix the problem and my car was back in their shop within a week - same problem, same code. So they decided to replace the sensor. I picked my car up and didn’t make it home before the problem happened again. Third time - same problem same code. They decided to replace the engine but won’t discuss a refund on the parts and repairs they had me purchase the first time. They knew the problem and the right thing to do, but they made me jump through hoops and pay for bogus repairs. Now telling me to contact Kia and Kia is telling me to go to the dealer. Sounds like a scam. What a crock!!!