Barbee's Freeway Ford Inc.

They do terrible work on their main line technician side. Absolute joke of a dealership and I will never send any of my vehicles here again. They will break your truck, charge you, and send it back to you worse than when it went in. Joe and Jeff should know better.

It’s a car dealership just like any other. I only chose them because they had the color and drivetrain I was looking for. That sums up the “good” The bad…. They took forever to get me out the door, like most of the day. I traded in a vehicle and they didn’t pay it off. After 5 calls, there was an error on their part, but failed to resolve it until I was overly frustrated. Next, a week before my temporary registration was to expire, I went to dmv. DMV told me that they never received any information from the dealership and I could not register the vehicle. They said it was a violation because they had to do it within 60 days. Now DMV wants us to contact them to figure out the issue. If you want a car that is average priced, a long wait, to be ignored after you make the purchase, and frustration with registration…. And more follow up, shop here!

I am extremely disappointed and frustrated with the experience I had at Freeway Ford. What was supposed to be a simple diagnostic appointment to check my engine light turned into a three-week ordeal filled with confusion, poor communication, and absolutely no accountability from the service department. At my first visit, I was told that nothing was wrong and that the noises I described were “normal.” Not even ten minutes after leaving the dealership, the check engine light came right back on. When I called to report it, I was told the soonest appointment was the following week. I brought it back again, and this time they kept my car for almost the entire week, only to tell me they would have to send it out to a transmission specialist who couldn’t even look at it until the third week. Three weeks later, I was still left without clear answers. I was told they would have to take my car apart and that if the issue wasn’t covered, I’d be responsible for $5,400 out of pocket. That kind of uncertainty and lack of transparency is unacceptable. There was no clear explanation of what they found, no proactive updates, and no sense of urgency to help me understand the situation. I had to call multiple times myself just to get vague, inconsistent responses. Meanwhile, I was expected to just go without my car for weeks with no offer of help, loaner, or even a sincere apology. The attitude came across as indifferent, almost like it was normal to leave a customer stranded for weeks while charging diagnostic fees and offering zero solutions. To make things worse, it feels like they were quick to take my money but slow to take any ownership of the problem or offer any form of customer care. There was no empathy, no effort to make it right, and no transparency—just an expectation that I should keep waiting and be ready to pay thousands of dollars for something that “might not be covered.” Freeway Ford completely failed to meet even the most basic expectations of professionalism and communication. This was supposed to be a diagnostic visit, not a drawn-out guessing game. I am extremely disappointed and will not be returning unless major changes are made in how they treat and communicate with their customers.

I want to share the awesome service experience that we had with Matt (We also dealt with Roy and Zach, both good too) Matt went above and beyond to help myself and my son with our issue! It was a very hectic morning and he handled every customer with kindness. A gentleman came in extremely agitated(possible mental disability)Matt was patient and kind and helped him even though it was a walk-in and the man was being aggressive. I was extremely impressed by the entire shop. Good job guys!😊

I’ll start off by saying I’m very picky about who I let work on my car. I Had an unfortunate failure of my MT-82 transmission in my 2018 mustang. Fortunately Tim was able to get my car booked in for service just hours after it happened. My car sat in their service lot for about a month while I dealt with my extended warranty company. But Tim was super helpful and patient throughout the entire process. Since the transmission was being replaced, I wanted a performance clutch and short throw shifter installed in the car. Tim informed me that they don’t usually handle after market parts, and that he would have to check with the technician working on my vehicle. They ended up installing the aftermarket parts at a fair price. Once parts arrived it only took them 2 days to get everything put together! Thanks again Tim, and thank you to the tech who worked on my car.