Hands down the easiest car-buying experience I’ve ever had! The staff was friendly, patient, and made the whole process feel effortless. Even with both of my kids there, everything stayed calm and stress-free, which says a lot. They made it incredibly easy to trade in my Ford Escape and upgrade to an F-150, and I never felt rushed or pressured. Everyone was honest, helpful, and genuinely wanted to make sure I was happy. Huge shoutout to Levial Arnold and William Shiver for being so helpful and making sure everything went seamlessly. I drove off feeling great about my truck and the experience. Would 100% recommend.

They were very nice and transparent. Nothing hidden and they were fair and straightforward. They gave me a great deal and Cortez was a very good salesman. I would definitely purchase another car here. Highly recommend this dealership

The team at Stivers Ford, specifically Justin, Lex, Chase, and Kyle made the car buying process a breeze. They worked with me on my budget and had many options to make sure I got the car I wanted at an affordable price. I recommend them to anyone!

Shout out to James Briggs and the service team for such a quick and professional turnaround on assessing the damage to my car and making the repairs. And more importantly the welcoming and amazing customer service provided by everyone! I called on Thursday to ask how soon I could drop my car off just to have it looked at and James asked me how soon I could be there. Drive my car over and was told that if I wanted to wait, it would probably be around a 1.5 hour wait. Less than that time, he was back to the waiting room inviting me to look at the damage underneath my car while it was on the lift. Not long after I was provided with a quote for the repairs. James then arranged for someone to give me a ride home so I wouldn’t have to request an Uber ride. Contacted my insurance company and asked James to wait until he heard from them before beginning the work. They waited, the adjuster came the next day, and my car was repaired by Monday morning. Thank you James and the rest of your service team!! You were the most pleasant people to work with!

I am writing this review to share my experience purchasing a brand-new 2025 Ford F-150 Lariat from Stivers Ford South Fayetteville. Unfortunately, the overall process was far from what I expected from a Ford dealership. I completed the full purchase, signed all documents, and arranged vehicle delivery from the dealership to my location. I was given access to the Ford app, which allowed me to track the truck’s location. Since the transporter was supposed to pick up the vehicle within a few days, I was simply waiting. The next day, I noticed in the app that the truck was moving. When the vehicle traveled more than 100 miles away from the dealership, I called to ask what was happening. The dealership could not explain and said they would look into it. Two to three hours later, they called back and informed me that this was a “mistake” — someone allegedly did not know the truck had already been sold and used it for personal errands. As a result, the mileage increased from 45 miles to 265 miles on a vehicle sold to me as new. The dealership refused to provide any meaningful compensation, stating that the truck was already sold at a good price and they had no margin to compensate me. The only thing offered was floor mats, which is not an acceptable resolution for a 220-mile unauthorized use of a new vehicle. The issues continued. When the transporter arrived the next day, he pointed out two dents on the hood. The dealership claimed these dents came from the factory and were a manufacturing defect. The vehicle had to stay another day for repairs, and transportation had to be rescheduled. Shortly after that, the dealership called again to inform me that they had lost one of the truck’s keys and would need to make a duplicate. I still do not understand why this happened or what response they expected from me as the buyer. While waiting for delivery, I also noticed that my FordPass Points were not being credited. I later realized that during signing, a document was included in a large stack of paperwork where I unknowingly agreed to use all my FordPass Points toward premium maintenance — a service I had already purchased separately for $1,800. After contacting the dealership, they admitted I should have been informed and promised to return the points. As of now, I have still not received them. Finally, after the truck was delivered, I discovered scratches on the front passenger door. These scratches were documented with photos on the Bill of Lading at pickup, yet the dealership never informed me and chose not to disclose this damage. This was my first experience purchasing a Ford vehicle, and I expected a smooth, transparent, and professional process. Unfortunately, it was the opposite. My goal in writing this review is not to be emotional, but to warn other buyers so they can avoid unnecessary stress and disappointment. I strongly believe that a dealership selling new vehicles must take full responsibility for honesty, communication, and customer trust — all of which were lacking in this experience.