Aiden Motor Company

Dear Aiden Car Lot Management, I am writing to express my profound dissatisfaction regarding a vehicle I purchased from your dealership on August 25th. While I understand that purchasing a used car inherently carries certain risks, the extent and nature of the mechanical issues I have encountered within the first 30 days of ownership are frankly unacceptable and reflect poorly on the quality control of your establishment. Immediately following the purchase, I brought two significant concerns to the attention of my salesman. The first issue involved the front brakes, which caused a noticeable and alarming vibration every time the vehicle was brought to a complete stop. Your team’s initial attempt to rectify this involved replacing the brake pads, which proved to be an insufficient remedy. The problem persisted, ultimately requiring the replacement of both front rotors to properly resolve the issue. This necessitated additional time, inconvenience, and unexpected expense on my part to ensure the vehicle's safety. Concurrently, I reported a persistent and concerning odor of smoke emanating from the vehicle's vents. This complaint was regrettably not addressed effectively during my initial visit. The problem escalated, eventually manifesting as a complete failure of the blower motor. My vehicle was directed to a Chevrolet dealership for diagnosis and repair, yet the purported fix by your team proved temporary and ineffective, as the blower motor failed again shortly thereafter. When I brought the car back to Aiden Car Lot for a second attempt at repair, I was astonished to be quoted a $120 charge for a problem that was clearly pre-existing and inadequately addressed by your service department on previous occasions. Understandably, I refused to pay for a repair that should have been covered under any reasonable warranty or quality guarantee for a recently purchased vehicle. Out of sheer frustration and necessity, I sought assistance from an independent mechanic. To my dismay, this skilled professional diagnosed and completely resolved the blower motor issue within a mere three hours, without any further complications. This stark contrast highlights the significant deficiencies in your service department's ability to properly identify and repair critical vehicle components. To experience such fundamental mechanical failures and a series of botched repairs within weeks of purchasing a vehicle is not only incredibly inconvenient but also raises serious questions about the pre-sale inspection and overall reliability of the cars you sell. The time, effort, and additional expense I have incurred are far beyond what one would expect from a recent automotive purchase. Given this wholly unsatisfactory experience, I can unequivocally state that I will not be returning to Aiden Car Lot for any future vehicle purchases or service needs. I felt it imperative to bring these serious lapses in quality and customer service to your attention. Sincerely, Carlton Hainsworth

Amazing service and quality vehicles! I’d recommend Aiden Motors to anyone in need of a car or truck. He has many options to choose from and a wide range of prices to suit your pocket book. I’m loving my new Porsche Cayenne Turbo. I waited about a year to leave this review and have had no issues whatsoever with the truck or the service. The owner is an honest and amazing guy. Give Aiden a call!

Purchased a 2015 Blue Sonata from this dealership and had a great experience. Let me go on multiple test drives by myself and with family. They were willing to haggle on price which mad my decision easy, seems like there cars are much better taken care of then many of the used car dealerships in the Portsmouth/Chesapeake area. Great experience overall with a great deal.

I’m 18 years old and a senior in High school and it’s my first time buying a car as a young adult so I’m always going to remember my first experience purchasing my first car for the rest of my life. Let me just say that Aiden Motor Company not only made this experience for me an AMAZING one but super memorable. He really listened to me and was super attentive to what I needed. My dad came along with me only as a co-signer so Mr. Aiden and Aiden Motor Company understood that I was going to be making the monthly payments and worked with me according to my budget and me being a part-timer. My parents and I had already looked into other used car dealerships and couldn’t find nearly the type of deal I ended up getting with Aiden Motor Company (not even close). His deals are truly incomparable! He has quick and clear communication. Absolutely no games. Final price was exactly as negotiated and (no last-minute surprises). The man is honest and went above and beyond. After just a few hours of a quick & painless process, I drove off the lot with a Black 2011 Nissan Altima SL in mint condition. I’ve been driving it for exactly a week now to school and to work and it drives sooo smoothly. Mr.Aiden & Aiden Motor Company made me the happiest High School Graduating Senior on the planet! So any teenager or young adult looking to buy your first car, Aiden Motor Company is definitely the BEST place out there!

I would definitely go back , they worked with me ! And made sure they fixed every concern I had with my car ! I appreciate them so much ! - Alexis