I’m extremely disappointed with my recent service experience. Communication throughout the process was poor, which I could have looked past, but the condition my car was returned in is unacceptable. When I picked it up on Saturday, the interior was noticeably dirty—it looks like mud was tracked and smudged in multiple places. The driver’s side floor mat in particular appears to have mud all over it, which is surprising since I assumed mats would be covered during service. I’ve included photos because this is not a minor issue. I take good care of my car and expected it to be returned in the same condition it was dropped off, not worse. This experience has left me extremely upset.

Today was a HUGE milestone for me—I bought a new car, and I couldn’t have asked for a better experience. From the moment I walked in, Claude Bossette and Michael Johnson went above and beyond to make this process smooth, stress-free, and genuinely enjoyable. Their professionalism, patience, and knowledge were unmatched. They took the time to truly listen to what I wanted, answered every question thoroughly, and made sure I felt confident and comfortable every step of the way—never rushed, never pressured. That level of care is rare and incredibly appreciated. What really stood out was how personable and authentic they both were. This wasn’t just about making a sale—it was about making sure I left happy, excited, and proud of my purchase. And I absolutely did. If you’re looking for an honest, reliable, and top-tier car-buying experience, ask for Claude Bossette and Michael Johnson. They are truly outstanding at what they do, and I’m beyond grateful for their help in making this moment so special. Thank you both for turning a big decision into an amazing memory. I highly, highly recommend them!

Please go elsewhere if you're looking for honesty and transparency in the certification process. I went in looking for a safe car for my family. What I was shown was a car with brake lights that looked like they had melted in a fire, yet it somehow met Toyota Gold certification standards. He said he had another car in mind that he’d pull around for us. This car looked good on the outside. He encouraged us to buy the car without driving it, as we had already driven a similar car. Stating it was a fleet car, single owner, and fleet car means you know it was regularly serviced (I later found a 30k+ mile gap in oil changes reported on the car fax). The finance guy he brought over to pray with us (once I said I don’t make decisions w/o prayer) told us he should never have suggested we buy a car without test driving it. So we planned to come in the next day to test-drive it. It SEEMED fine during the test drive, which was a very short route we were instructed to take, so we purchased the car. Since buying the car that was allegedly Gold certified, we found the wipers, which they said were brand new, didn’t even meet the windshield entirely, and left heavy streaks where they did meet (and getting them to change it resulted in an appointment that no one showed up to (highly unprofessional) and 2 trips to the location as they said they may not change them despite the manager checking and observing exactly what I said was happening. Granted, they replaced them on the 2nd trip, but that was after I had to deal with bad wipers in a winter squall (UNSAFE). Shortly after that, as my husband attempted to put in weather mats, he found a gaping hole in the carpet beneath the driver’s mat (UNSAFE). We were told that it could be fixed, but I have yet to connect with a service manager after 2 emails and 1 week. I voiced concerns that they didn’t honestly check and certify these small things, so I’m worried about the more important systems. The sales tactics are high-pressure, which I didn’t enjoy. The certification process is a joke at best, and a scam at worst. I don’t feel they checked anything. Now, I smell fumes coming from the car after about 20-30 minutes of driving. Consequently, I will pay out of pocket for a voluntary emissions test because I don’t trust the mechanics who “certified” this car as meeting the standards and I don't want to expose my baby to harmful fumes. It’s been a week and 2 emails, and I have heard nothing back from Advantage Toyota management. But a salesperson called me to try to sell me a car, as if their records weren’t up to date. I talked to him about my concerns, to which he said he’d put a note in the system for a manager to call me. Crickets. I will be filing a claim with the BBB. I’m documenting everything in case I need to file a claim for car fraud as well. This new mommy will not be taken advantage of by Advantage Toyota. I strongly encourage you to avoid this location unless you are taking a mechanic with you and are prepared to look over their work with a fine-tooth comb to catch their oversights before it’s too late, because they have already sold you a car that won’t meet your standards. If I can, I'll update this after the emissions test or after I hear back from management or the BBB.

Made an appointment and took my car in for 15,000 miles service. Greeted by professional and courteous service personnel. Clearly explained service need (tire rotation) and details, answered all my questions, provided estimated cost and advised about next service need based on mileage. Complimentary fluid level check and refills. Efficient servicing that took less than an hour. The final cost was very reasonable. I was very satisfied. A loyal Advantage Toyota customer since 2009. I would definitely recommend purchasing a vehicle and getting it serviced at Advantage Toyota.

I purchased a Toyota Rav4 on yesterday and had the BEST experience with my salesman Saul Unzueta he listened and fully understood my needs and worked with his superiors to get the BEST deal possible for me and my mom and his diligence is the reason the sale took place. Finally I would like to thank Mike in finance who was direct and honest and didn't try to over-sale or say ANYTHING to make a buck. Advantage Toyota should be PROUD to have these gentlemen on the team!!!!!!