Acura Of Westchester

My experience at Westchester Acura was outstanding. I brought in my 2018 Acura TLX, and the entire team was incredibly informative and transparent about the service being performed. They even provided video footage highlighting potential issues, which I really appreciated. There was one minor issue during the visit, but they addressed and resolved it immediately without any hassle. The service went above and beyond my expectations. I’ll definitely be returning for all my Acura needs. Keep up the amazing work!

Acura Westchester continues to set the standard for what dealership service should be. I’ve been coming here for years, and the level of care, professionalism, and consistency has always been exceptional. Every visit is seamless, and I leave knowing my vehicle was handled with real attention and expertise. Alicia is truly outstanding. She is extremely knowledgeable, detail oriented, and genuinely invested in making sure everything is done right. She takes the time to explain things clearly, answers every question, and makes the entire process feel effortless. It’s rare to find someone so competent yet so easy to work with she’s a huge reason I keep coming back. The entire service team deserves recognition as well. From the moment you arrive to the moment you leave, the whole crew is professional, efficient, and welcoming. Acura Westchester doesn’t just provide great service once they deliver it every single time. If you’re looking for a dealership you can truly trust, this is the place. Highly recommend.

(FULL REVIEW IS IN THE PHOTOS) My concerns are that the Service Department (their staff, technicians and customer representatives including David Santos) are al liars. They blamed me for damaging the trim of my vehicle (which is absurd because why would I damage a $90,000 vehicle). They dismissed me when I explained that this was their fault and Acura’s issue. If it was my fault why did they replace the mirror covers. They knew that this is a defect prompting their response with the covers for the mirrors. They are putting the vehicles through car washes and damaging hard working consumers vehicles. They are also selling vehicles with swirl marks as well. I have owned many vehicles for years and this was the first time I have experienced this issue. The quality of vehicles Acura of Westchester is selling is not “luxury”. The service department are not trustworthy people, they blamed me and was condescending towards me treating me like a child. I am a physician and there are things that I do not see and are new to me. When these new things presents to me, I do not dismiss the patients or their families. David is not a true representative for his customers and does not care. They know that it is an issue with their product and instead of being accountable and fixing it they decide to act like children. I would NEVER, EVER recommend Acura of Westchester and David Santos. Now my actions will include consumer affairs, FDC and Better Business Bureau. I would not be making further recommendations to other Physicians and nurses to go to Acura of Westchester. I will also assume that they will remove this review. Also to further clarify, i am not going to reach out to them (as they have responded to other reviews). David can contact me or someone from the service department.

We’ve had such a great experience with Acura of Westchester — it honestly goes beyond what we expected. We originally purchased a 2023 RDX, which served us well, but the real standout was how the management team went out of their way to look out for us without us even asking. They took the time to understand our family dynamic and surprised us by helping us into a brand-new 2025 MDX — a huge upgrade that’s been perfect for our growing family (3 boys, wife) and especially more comfortable for Grandma and Pops. It wasn’t just the vehicle — it was the way everything was handled. The process was quick, smooth, and respectful. No pressure, no sales gimmicks, just genuine care. It really felt like working with people who value relationships more than just a transaction. They’ve definitely earned our trust, and we’re grateful. We’ll be sending our friends and family their way, and this likely won’t be our last time working with them. If you’re looking for a dealership that truly sees and supports you, Acura of Westchester is it.

I’m extremely disappointed with the service I received during a recent visit to Acura of Westchester. I came in for a routine oil change (which included a complimentary wash), but left feeling disrespected and disregarded. From the moment I arrived with my toddler in a stroller, I struggled to enter the facility—doors were not accessible, and although staff clearly saw me struggling, no one offered help. This lack of basic courtesy set the tone for the rest of the visit. Once inside, I was abruptly told I needed to provide my vehicle registration, which I’ve never been asked for during a standard oil change. I returned to my car and presented a digital copy, which was refused. I was told I’d need a physical copy or I’d lose my spot. This felt unnecessarily rigid, and worse, I was left with the impression that I was being treated with suspicion possibly due to assumptions about me as a woman alone with a child. Because of this, I was told I missed my appointment and had to return after the service team’s lunch break. I waited at a nearby shopping center, only to receive a call saying the vehicle was ready before the return time I was given. When I got back, the car was still visibly dirty. No one took ownership of the issue, and when I asked for it to be rewashed, I was told I’d have to wait another hour. I was exhausted and declined, but upon driving off, I noticed my dashboard was lit up with warnings. I returned again to have the lights reset no apology was offered. Later, I was told the visible bird droppings couldn’t be removed because they had “set into the paint.” That wasn’t true they were only there a few days and I haven’t had the car long. It felt like a lazy excuse for not completing the job. This experience didn’t reflect the excellence and professionalism I’ve come to expect from Acura. I was left feeling unseen and dismissed. I sincerely hope the management team addresses this, and that no other customer especially parents navigating appointments with children is made to feel as unwelcome as I was.