Have serviced my R7 here repeatedly. Great service and no hassle. Excellent staff and I will continue to service here. Also purchased my Cardo here a while back and had a nice discussion with the Sales guy. Really helpful all around.

I bought 2 brand new 2025 Yamaha motorcycles with cash from North County Yamaha. The 4-stroke came defective. Every about 5th time I rode the 4-stroke, I would start in neutral and warm it up. Then I’d pull in the clutch and shift into first but while I still had the clutch pulled in all the way it would jump into first gear and stall. So I knew I had a defective motorcycle. Two weeks before the factory warranty expired, I took it in to NCY be repaired. They called and said it didn’t happen when they tested it. I told them to keep trying as it only happened about one time out of five. The guy with the British accent that works in their service department called the next day and said the same thing that it didn’t malfunction when they tested it again. Once again I explained they needed to test it again until it malfunctioned. The day after that he called and said the carburetor gunked up. I told him its not possible because it’s a 4-stroke that only uses straight gas. Then he falsely accused me of “putting bad gas in it.” I only had this lemon of a motorcycle for 2.5 months. He then sold me on a carburetor service and mistakenly, I agreed to it. $350! I accidentally agreed to the service even though the repairs should of have still been covered under the warranty agreement. Plus the motor always ran fine ( except for the transmission part of the motor) which means the carb was not gunked up I got my motorcycle back and the problem still was not fixed. Then I hired a different motorcycle mechanic, and he had the problem fixed within 15 minutes with just a clutch adjustment. I wished to share my concerns with the Manager at NCY but they never wanted to return the multiple messages that I left. I guess they figure the best way to handle a customer complaint is to ignore them 100%. I’m writing this review, so this terrible situation doesn’t happen to any other potential customers. Shame on NCY .. I had just bought two brand new motorcycles from them, in cash .

Fantastic buying experience. I purchased a YXZ and both Trevor and Mark were extremely professional, knowledgeable and helpful. They were never pushy and made sure I was getting the best deal possible. I will be recommending NCY to friends.

Would not let me return an unused new product that didn’t fit the bike right. And wanting to charge me a restocking fee for a part that didn’t show up when it was supposed to. And hadn’t even been shipped yet. I will not be going back to them again for anything.

I would like to give NCY 50 stars if I could. They were the only dealership that would work with me being from Arizona. The fact that they were willing to work with me from out of state and let me purchase my FIRST motorcycle through them with the way the industry is right now was awesome. Marc in sales is super easy to work with and extremely professional. The pricing was exactly what I was expecting and they didn't try and dig deep in the pockets like some of the dealers out there. Thank you again for the perfect experience with purchasing my R7.