We bought our Honda ADV 160 scooters here last year & I couldn't be happier. I did a lot of research before I purchased my scooter and was so happy I bought from Factory Power Sports. I have all my maintenance done here as well and I'm happy with the service I receive. The scooters are a ton of fun to ride and my dog loves it too!

Alexander and the rest of the crew are very nice and helpful. They offer services for different brands and a large variety of bike to choose from. It would be nice if they had a section on their website for gear accessories, and clothing though. I’ll come back and give this place a five out of five if that happens.

My partner and I help an open house down the road. On the way to the open house, we saw Factory Powersports. My partner has been looking to purchase quad for a new property she just purchased, so we came in to see what they carried. First off, the entrance to the parking lot is a little funky. They try to make it one way in and one way out. The parking lot entrance is actually around the corner on Carrillo St. (small side street) and the exit is on Cleveland Ave. (larger, main street). You would think the entrance would be on the larger street and exit on the smaller street, but it’s the opposite, so if you are driving on Cleveland Ave. towards College Ave. and miss Carrillo St., you will need to turn back around. As for the store itself, they have a good selection of motorcycles, power crafts, ATVs and accessories. The thing that this place is lacking is customer service. When you walk in, no one greets you. There was an employee sitting at the desk doing some paperwork, looks up as we walk in, but there was no greeting. As we were browsing the inventory, no one came by help or ask if we had questions. When we walked out, again no acknowledgement that we may be potential customers. I’m sure if they had better customers service, their business would be much better.

Drove 2 hours to get some KTM parts. System was down couldn’t look up parts and couldn’t give me any type of eta or when the system would be back up and running. Like nothing. At all. What a waste of a day. It’s not the unfortunate situation that lost them my business in the future. It’s the very predictable and consistent lack of any accountability, that is why I will never spend another dollar at this store. Look at the reviews, accountability is not something they do. As a customer, you should avoid this kind of customer service by any means necessary.

I have purchased 5 bikes from them and have recommended multiple friends who have all bought bikes here. Dan is my go to guy, super chill and no pressure sales guy. He's there to help if you need it and they don't come over and bug you if your just looking around, which for me is appreciated, I'm in the camp that if I need help I'll ask for it. Every purchase I've made was cheaper than any other shops listed price and ultimately that's most important. When purchasing they have it down to an extremely efficient process, it's never taken longer than 30 min for me. They offer a discount on all in store items after making a vehicle purchase which is great, buy your first oil change items during this window. All my friends have had great a experience and so have I, good deals, good service, no pressure or salesman attitudes and quick processing. Can't ask for more honestly.