Vancouver RV

I can't remember the gentlemens name at the parts counter. He was very nice, patient and knowledgeable. He definitely went above and beyond to help me even through I went there for camper keys and light bulbs. I highly recommend this place. They seem to be well equipped and it's a beautiful showroom.

We recently had to take our brand new 2026 RV into VRV due to manufacturing defects in our Forest River Heritage Glen 376Fam. Our brand new RV leaked exstensively in both bedroom slideouts, on every corner and edge possible... Vamcouver RV got us in as soon as possible and even came out to our place to check it out and make sure it was something that couldn't be fixed in the field before we spent the money to have it towed into the shop. While we are extremely upset about our brand new Forest River RV not being even slightly functional, The people at Vancouver RV, especially Trisha who works in the warranty department, have been so kind, understanding and amazing to work with. She has gone above and beyond to help us understand what is going on with the RV, and been 100% transparent about options and steps we should take. If everyone in customer service was like Trisha, we would all be happy customers! Thank you!

We bought our RV from Vancouver RV, process went well, no problems no issues, we had a good experience. After purchasing the RV we have run into several issues with areas that weren't manufactured well at the factory (not caused by Vancouver RV, basically the guys building it didn't do a great job on some areas). We have brought it back to Vancouver RV several times, and THIS is why I will be a repeat customer. The service has been amazing, and I don't say that lightly. Anytime I have had problems they have gotten me in within 7 days, (usually 2 or less) and addressed/fixed all my issues. Trisha is a gem, I can't explain how kind and helpful she has been, and trust me I've called her probably 100 times for various things. Buying a RV trailer is easy, it's keeping that sucker from leaking/breaking that is the challenge, and I am sold on this place's service. - Paul Reyes

Our first RV! This was the first time for us on an RV lot to look. We had been reviewing several models of RV's that would fit our family needs but also work with our tow Vehicle (2020 Kia Telluride). There were some very good points and some others that need to be addressed. I had spoken with Tony prior to arrival and when we met in person he was aware of our unique needs and although the model we were specifically interested in was not available that day he was able to locate 2 other similar models that would work and we settled on the 2021 Wildwood FSX 17DBK. The next challenge was we hoped to have it for the following weekend for camping, but was initially told that it would be nearly two weeks to get it PDI'ed. Everything was overwhelming their system and they were so far behind in deliveries it was not likely. He ended up checking and was able to arrange for us to pick it up on Friday before our camping trip. As we were having to travel 3 hours to pick it up I was grateful that the tech that stayed late to help on a holiday weekend did so. I am puzzled as to why the trailer was not PDI'ed prior to putting on the lot as it had sat for "some" time for a "bad" lot worker to steal not only the bluetooth speaker from this unit, but from the other ones with it on the lot. Seems like that should have been long enough to have done the inspection to allow for the unit to be delivered to a customer much more quickly than 2 weeks. I appreciate that it was made to happen for us still. Another challenge we are facing is getting in touch with parts and service. We have a voucher but have had to buy all our parts/accessories elsewhere because no one was available. I have been trying to call and have left messages and no one returns calls. In fact, to refer to your business as an RV Center I had wrongly assumed that would mean that they cater to RV market. For first time RV'ers I was hoping that maybe there is a starter kit of accessories (sewer hose, water hose, etc.) that I could purchase if not provided. Maybe not the extra's like a water filter, but just the basics. How about installing of the electronic trailer brake? It could be done, but involves the magical 2 Week wait to get it done. I ended up getting the brake installed at another business. In my mind I imagine an RV Center as a place to get full service but I feel like this is an add on to the Toyota Dealership kind of like a "side hustle" not their bread and butter so not a priority. I feel like if I was willing and able to wait out process I would have good service and a good product, but you will have to WAIT... I never even haggled the price and went with nearly every option presented. The sales side of the house was great to work with, but the it lacks in other areas. Overall for the price and sales experience it was better than ok, but for ongoing support and service I have some serious doubts. I am not "local" so will need to find a different place to get service anyway. Might check with them again when I upgrade, but not WOWED to go out of my way to Vancouver RV.

I don't usually write reviews, unless the service was either exemplary or incredibly bad. Vancouver RV was exemplary in their recent warranty repair on our brand new 5th wheel. we recently bought our dream 2022 Forest River 36 FL wildwood heritage glen elite in Meridian Idaho (Bish's) after searching throughout the PNW for the best price on our floorplan. Shortly after purchase and arriving home in Battle Ground, WA (7 hours drive to Meridian) our refrigerator went out. We contacted Forest River and had a mobile tech come out and take a look. He determined the fridge was bad and to "argue" with Forest River to replace the entire fridge instead of "throwing parts at it". I agreed, but was bummed I would have to start fighting red tape and roadblocks to get a new fridge. We contacted Forest River and the agreed to provide us a new fridge, strangely without any argument. They sent us a list of local RV repair shops for us to take it to, Vancouver RV Center being one of the shops....My first thought was "this was my worst nightmare." I'm going to have to take it to a place that I didn't purchase it from, and they're going to put me last on the list, putting their own customers first. I came to that conclusion after reading forums about other people who have had to have warranty work done on their RV from a place they didn't buy it from. I was worried I would have to take it somewhere and wait weeks or months for the work to be done. We contacted Vancouver RV Center and talked with Trisha Smith who then worked directly with Forest River to get my fridge shipped, keeping me in the loop the entire time. Trisha contacted us a few day later and told us our fridge had been shipped by ground and should arrive in 3-5 days. She then took the initiative to schedule us an appointment for the anticipated arrival. The fridge arrived on schedule and the work was done in 2 days, in addition to additional warranty!!! we picked up our 5th wheel yesterday and are heading out tomorrow to enjoy it. From the time the mobile tech told us "you need a new fridge" to the time we picked it up with a new fridge installed by Vancouver RV Center was just over 3 weeks, start to finish....and the only reason it took that long was because Forest River had to approve the fridge, Dometic had to ship it, and then cross country ground freight. Once it got to Vancouver it only took 2 business days to complete the work. Thank you Vancouver RV Center, you will have a returning customer. Duane Boynton