Tyler was absolutely great to work with! The whole team really helped us out and delivered an exceptional product. We would absolutely work with them again and recommend their whole team.

The new camper that we purchased from a different dealer 4 hours away had faulty brakes. Because it was unsafe to drive back to the dealer, we took it to PleasureLand RV in West Salem WI. The technician Vern diagnosed our problem and got two of the brake assemblies fixed that day. Parts were ordered to do the other two brake assemblies and the work was completed 1 ½ weeks later. The repair was complicated by the camper manufacturer also having some faulty wiring to the brakes which Vern discovered when he checked the voltage to the brakes. Vern was very competent in getting our brakes fully functional. He also did another repair on a low point drain leak for us while the trailer was there. The camper manufacturer said the brakes were a warranty issue with Lippert, so we paid PleasureLand for the work as we were leaving on a 3 month camping vacation. After we got back from our vacation, service manager Jacob and PleasureLands headquarters warranty expert Rick, helped us get Lippert to cover most of the expense under warranty. PleasureLand immediately refunded us the warranty coverage from Lippert that they received. The service staff at PleasureLand are very competent and helpful in diagnosing and fixing RV issues. We used them for service on our old camper, and they came through for us on the major issue we had on our new trailer. Thank you, Vern, Jacob, and Rick.

Yesterday, we purchased the Grand Design Transcend 335BHT at Pleasureland. It was the camper we didn't know we needed. Thank you, Larry Miller for showing it to my husband knowing what our needs are and our reasons for purchasing a camper. This camper is built with quality (which is why we passed on so many others) in mind. Our next thank you goes to Courtney Cameron who assisted in all of the purchase side of things. We left knowing so much about what we need to do in the plethora of scenarios that can happen owning an RV. We accepted the coverages we needed, know who to call, and what our responsibilities are as the owners. My son was a camper salesman for a long time and his stamp of approval for this model eased our minds as well. We look forward to a long term relationship with Pleasureland. Awesome, awesome people. And yes, Courtney, we will post the 800 number in our RV, so if something goes wrong, the kids can call it in the middle of the night instead of waking us up. Haha...really good experience. Thank you! We look forward to picking it up on Thursday knowing you are prepping it for us.

We brought our 2024 Pleasure-Way Plateau (Sprinter Van) in for multiple service items to PleasureLand’s West Salem location and from start to finish, it was handled in a professional and friendly manner. Our interaction began through Jake (Ellis), the service manager. He was thorough and responsive during scheduling and communicated in a timely matter on the services to be done. He also understood that we were driving over 3 hours to get to the dealership. He greeted us upon our arrival and made sure we were all set. We also interacted quite a bit throughout the day with Dom (Miller), a service advisor. Dom also came out to start and confirmed the work to be done, etc. He called us multiple times during the day to keep us up to speed, confirm how we wanted something handled and informed us of their progress. He even personally helped me for a minute after the appointment on a quick item that wasn’t on our original list. Lastly, we interacted with Brandon (last name?), who I believe is a service tech and handled much of the service itself. This interaction went past their scheduled hours, and he never came off as rushed. He went through the items and described what was done, as well as explained two other items on our Sprinter van and how they should function. Jake was also there til the end, making sure we got our questions answered. All in all it seemed as each of them contributed to getting our work done and getting us back on the road…each being very personable and easy to work with. All in all, job well done.

Called all over the area to have my camper winterized. Most places never called back. We just purchased camper 2 months ago and that dealer refused service. Pleasureland offered service immediately. Camper goes in tomorrow. Price is fantastic. Staff was great.