I was traveling across the US and Canada and needed a 36k service. I called many dealer in Minnesota and Michigan and BMW Motorcycles of Grand Rapids said they could get me in first thing in the morning. They completed the full service and replaced the tires and I was in the road in about 3.5 hours. They did outstanding work!

Armando is incredible, amazingly friendly, helpful, and easy to work with. Karl in finance is a hoot, and the the rest of the Staff are quite friendly as well from my limited experience. Definitely worth buying your next beemer from here just for the folks who work here. 10/10

Been dealing with BMW of Grand Rapids for 20 years or more. Absolute outstanding people, Andrea is just a peach to deal with and talk to, and Steve the service manager, is a great guy, very accommodating to deal with, and very friendly and knowledgeable. I have never had to return after any service or sales they fix my bike right every single time and my parts are always the correct part without fail. Cannot say enough about the sales, service, and parts department everyone there treats you great and does a fantastic job. They will never let you down, you can strike up a conversation with anyone in that building, no matter how technical, and you will learn something every time as every single one of them knows their product inside and out. Pretty rare these days! Great job Andrea, you can be very proud of yourself.

Great stocked up shop! Brandon Gremban and company got me set up with a tank bag along with a new battery for my fob. If you’re traveling across country definitely put a pin on this shop as they will treat you well and get you back on the road.

Very impressed with the staff at BMW. They went out of their way to make the financing terms work with my budget and accommodated my needs. They were all very friendly, and talking/working with them was like working and talking with friends. Max stayed over, past the time they were closed by two hours just to make sure that I understood the dynamics of the bike system. I would highly recommend working with this dealership, they really care about their customers :) Because of my experience with them, they’ve earned a loyal customer for life! Thank you everyone who made my purchase possible and enjoyable, we will see you again soon!