We are very disappointed in Greg Orr. We have been taking our boat there for years and drive 4+ hours to take it to them. We dropped our boat off in April and were told it would be 3-4 weeks turn around, which is expected. We called at 4 weeks and were told they haven’t looked at it. We gave them the benefit of the doubt since we were told it would be the next week. For 11 weeks we have been getting the run around and can’t get an honest answer out of anybody. They also told us that our highly expensive boat has been out in the weather for this long. We can’t even get a call back! If they would have been honest about not having the time to look at it then we would have been able to make arrangements to take it elsewhere. I would avoid this place and wouldn’t give them a penny. We are beyond disappointed and they have just lost a very loyal customer.

Purchased a boat from Gregg Orr Marine on Central ave. in Hot Springs and My sales associate was extremely professional and knowledgeable. I wanted to take the boat with me the day of purchase but he insisted we have the service center go through the boat completely and get it detailed. I was extremely happy with his suggestion, and we scheduled a pick up time later in the week and when I went to pickup the boat it was absolutely perfect. Awesome customer service all the way around. Top notch customer service.

Hwy 70 Shop: A Disgraceful Display of Incompetence. As a (now former) loyal customer of Hwy 70 Shop (formerly Power Boats of Hot Springs) for over 15 years, I am appalled by their decline into gross negligence and unprofessionalism. My experience, echoed by numerous others who haven’t posted reviews, reflects a business that fails its customers at every level. I entrusted my boat, which was fully operational, to Hwy 70 Shop for winterization and a main seal oil leak repair—a costly job exceeding $5,000 due to engine removal. After an unacceptable 10-month wait, I retrieved my boat in worse condition: completely inoperable. The shop claimed their repairs were complete but insisted I needed a $2,500 fuel pump replacement. A second, reputable shop quickly identified the true issue: a wire disconnected during Hwy 70’s repair was not properly reconnected. No fuel pump was needed. The new shop also documented additional minor issues from Hwy 70’s engine reinstallation, providing thorough evidence, including video, of their substandard work. This level of incompetence is inexcusable. The shop’s staff, from technicians to the “President of Fixed Operations,” demonstrated a profound lack of expertise and accountability. When I escalated my concerns, I was inexplicably referred to their attorney, who lacked any knowledge of marine mechanics or customer service. The General Manager proved equally ineffective, offering no resolution. This operation’s disregard for customers is staggering, marked by delays, misdiagnoses, and a refusal to take responsibility for their errors. I have reported my experience, supported by detailed documentation, to the Better Business Bureau and the Arkansas Attorney General’s Consumer Protection Division. I strongly advise others to avoid Hwy 70 Shop to protect their time, money, and peace of mind.

If there was a zero star selection, then I would choose this option. Orr marine had our boat for three weeks and kept telling us that it would be the next day and then the next day and then the next day. Come to find out they were still three weeks out from touching our boat. We called 20+ times and no one in the service department to give us an answer or a timeline. It was the most worthless and the most useless service that I have ever encountered. The Better Business Bureau probably needs to investigate this aspect of the business. We will never step foot in this facility again and will encourage all of our acquaintances and friends to do the same. If there was another service center in the area, I am confident that this entity would go out of business. It takes a lot for me to leave a bad review, But this is the easiest bad review that I have encountered. To summarize, they had our boat for three weeks, and we still picked it up without the work being finished and had to take it somewhere else. And they lost one of the expensive parts that we had bought, and they did not know where it was at. They also broke a very vital piece of our cover And it will be difficult to repair that. They charged us a fee that included using cleaning materials and cleaning products, but yet the boat was filthy where they were working on it. They obviously did not use the cleaning material or products. In fact, reflecting on the experience, In efforts to try and prevent other people from having the same experience, we did, the Better Business Bureau will be contacted. Orr Marine, Your service and the way you are running this business is very disappointing. I expected better out of the Orr name. I am very open for you to reach out and reconcile this matter with me. But I’m sure I will never hear from you, Based on the customer service and the lack of anyone knowing anything when we have talked. here is the hoping other people will read this before they contact this service.

Worst run business I’ve ever dealt with. They’ve had our boat for months without any attempt to fix it. They lied and said they had an evinrude technician when in fact he had quit months ago. Every phone call is them just saying someone will get back to us without any one ever actually doing so. We then even tried to just buy a new motor but could never get someone to get back with us about a price. We finally had trader bill come tow our boat from them which was a huge ordeal because they said they were too busy to release our boat. I will never give them a dollar in business again. I’ll drive clear across the lake to not use their pumps. Go to trader bills instead. Service is a thousand times better.