Mercedes Benz of Birmingham - Hoover location has been servicing my wife’s 2010 E550 since 2013. Ryan Forrester has been our ASM from the beginning & I’ve always been pleased and impressed by their professionalism & genuine attitude towards customer service. It’s one thing to treat customers fairly during the course of normal business over the years but it’s when an issue occurs you find out the true culture inside a dealership. We had one of those circumstances & found Ryan Forrester is exactly who we thought he was…A true service professional with years of experience and loyal customers. I won’t go into all of the details but it was a situation where many dealerships would’ve forgotten about integrity & taken a less expensive solution even at the risk of losing a good customer. They didn’t do that & came up with a creative & fair solution to what happened. I don’t know this for sure but I believe Ryan Forrester went to bat for us when it wasn’t an easy decision. I don’t believe they’re an honest & reputable dealership anymore, I know they are. I have Lewy Body Dementia & dealing with things as simple as getting our car serviced is more difficult & confusing than I can explain or most can understand. It’s imperative for me to trust who I deal with & I trust Ryan Forrester & the people at Mercedes Benz of Birmingham. All of the associates including courtesy car staff, parts personnel & porters at their Hoover location are professional, courteous & competent.

I took my Mercedes-Benz to this dealership for a simple service. My car was in perfect condition, I had been driving it for three weeks with no issues. What should have been a routine maintenance turned into a nightmare. When I picked up my car, it was leaking coolant, had suspension issues, and was sitting unevenly on one side. They also broke the engine cover, even though I left it in perfect condition. While they did replace the broken cover, they took no responsibility for the rest of the damage. The person who assisted me was arrogant and implied that this could happen simply because my car is old, saying that I shouldn’t expect an older car not to break down at any moment. I completely understand that it’s a luxury car and that service costs are high, but the quality of the service must match the price. It’s not just about paying more; it’s about receiving a professional, careful, and responsible job. Now, almost a month later, I still can’t drive my car. The worst mistake I made was trusting this dealership. Overpriced, careless service and absolutely no respect for customers.

I had an issue with my Sprinter RV down in Florida. They were not able to fix my problem, nor did they know why it happened and quoted a huge amount of money to fix it by just replacing everything. I am on a Facebook group who told me to reach out to David Northcutt at the Hoover location as he is the best of the best when it comes to the Sprinter van. David took personal interest in helping me solve my problem. I had the RV towed to Hoover, and he took pictures and videos and sent them all to me. He was also willing to work directly with my insurance agent, Tiffin who is the RV manufacture, and a third part camera company to help determine what is damaged and how they got damaged. He called me on his way home from work many times to keep me up to date. Was on multiple conference calls that he was part of. As we replaced items, sometimes we found new problems and where appropriate he got them taken care of under warranty. When I came to pick up the unit another issue was discovered separate from my original problem. He staid till at least 8 pm that night and came in Saturday till noon to get that issue fixed under warranty. I actually feel bad on how much he went the extra step to take care of my situation. I am so thankful for him stepping up to the plate and helping me fix my Sprinter. No way I would have gotten this fixed at a reasonable price if not for David Northcutt.

This review is long overdue… In 2022 on one of the wheels came off of our converted sprinter van at 70 mph with our 1 year old daughter in the back. By the grace of God and my wife’s sound driving we were able to navigate to the side of the road and recover both tires and wheels from the woods on the side of the highway. The van was messed up as the hub had been dragging on the highway. We couldn’t just put the tires back on so we needed to be towed to the nearest Mercedes dealership to order parts and have them installed. We were in Meridian, Mississippi 1000 miles from home and paid $700 to get towed to Mercedes-Benz of Birmingham with no idea what things would cost and limited funds for a hotel considering we’d have to make a big repair and we just forked over the money for the tow truck. We arrived at the Dealership and were met with the most gracious people that let us know how lucky we were that the van didn’t tip over when we lost the wheels. They treated us like family and had empathy for our situation. When others would look down on us for traveling and sleeping in a van, this dealership and its staff uplifted us in hard times by letting us sleep in our van while we waited on the parts to arrive and the repair to be complete. They even let us use a rental van free of charge so we could navigate around the city of Birmingham and enjoy its spring beauty. In a few days the repairs were all complete and the staff who had been so gracious to us fixed our van and were ready to send us on our way safe and sound. I am forever grateful for what this business and staff did for me and my family during this trying time. It’s rare to find a business with a heart but this company breaks the mold🫶 From the bottom of my heart, thank you🥲

Very professional service on my EV.