I had a great experience purchasing a truck at this GMC Buick dealership. I was looking for a reliable truck with low miles at a reasonable price, and I found one online that caught my eye. As soon as I arrived at the dealership, I was greeted by Andrew, who was very friendly and welcoming. Andrew was extremely helpful and treated me like family. He took the time to answer all of my questions about the truck and made the entire process smooth and stress-free. He had great energy and, most importantly, was not pushy or aggressive at all. It was honestly one of the best car-buying experiences I’ve had. I highly recommend asking for Andrew if you’re in the market for a vehicle.

This review is for Ernie from the service team. 5+ stars for him. He always takes care of me with exceptional customer service. He takes great care of my Yukon XL and is timely with his communication. He has a great attitude and is a pleasure to work with. I will keep coming back to dublin GMC to service my car bc of my experience with Ernie. There’s been a few times when I needed quick turn around on my car and he always made sure it was done on time. Thank you Ernie!

Best car purchase experience we’ve had! Andrew was very knowledgeable about the vehicle and its technology. We appreciated his patience when we needed a little more time to get back for a daytime test drive.

This dealership is absolutely unacceptable, especially the after-sales service staff. I purchased my 2024 GMC Yukon XL in December 2024, and in less than one year the vehicle developed a serious steering defect, which is a major safety concern. When I brought the vehicle in for service the first time, I waited for six hours. After that, the service staff told me the issue was fixed. However, the moment I started driving, I realized the problem had not been fixed at all. Even worse, they did not provide any repair order or documentation, which makes me believe no real repair work was performed. The second time, I returned with an appointment. The same staff member told me I needed to drive the vehicle 200 miles before they could diagnose the issue further. I followed their instructions and drove the required miles, then returned to the dealership. The staff took my phone number and told me to go home and wait for a call. It has now been more than one week, and I have received no follow-up call or communication. I sent an email to inquire about the status, and two more days have passed with no response at all. Because this is a steering-related safety defect, I am afraid to continue driving this vehicle. This dealership’s service is completely irresponsible and unacceptable. Because my English is not fluent, the service representative repeatedly interrupted me, did not allow me to finish explaining the problem, and dismissed me in a rude and impatient manner. I felt that I was being treated differently because of my language and background, which is unacceptable and could be considered discriminatory behavior.

We had the best experience with our Salesman Andrew! Who was attentive answered our questions and made us feel like family . He excelled our expectations as well kash who’s part of management . They treated us nothing less than family . Thy were kind , have a sense of humor, were patient with us super supportive . They were able to find exactly what we were looking for which was nothing short of a blessing . As an intuitive person I had seen a white truck within my vision , going car shopping we saw all kind of colors I wasn’t seeing the white truck that I had seen within my vision . When on our las day we went back to them after going to another dealer and I’d say last minute thy found the perfect truck and perfect frost white color. I knew this was the truck for our family and the one I had seen. Finance manager answered all our questions and was super kind as well! You guys are awesome Thank you Kash , for ur kind gesture and gift Felix loves his New water tumbler! You became family to us we thank you for leading with kindness and integrity ! 10 stars !!!! God Bless your team Thank you Andrew! Thank you Kash and Thank you Finance department!