I am writing this review to document an extremely unprofessional and misleading experience with Cable Dahmer Buick GMC of Independence. I purchased a 2023 GMC Sierra 1500 AT4 for over $91,000. During the sale, the salesman, Frank, told me I was not allowed to use my grandfather’s legitimate GMC employee discount, despite my grandfather working over 40 years on the GMC production line and the benefit extending to family. I was pressured to pay full price under the claim that multiple buyers were “ready to buy.” Frank also advised me to purchase the truck personally and later transfer it to my roofing company, a process he suggested repeating for future business vehicles. That transaction alone took over six hours. Just over a year later, I returned and purchased two more vehicles: • 2024 GMC Sierra 2500 Denali ($10,000 down) • 2024 GMC Yukon XL Denali ($5,000 down) That transaction took over eight hours. I followed all maintenance requirements to protect my extended warranty. When my Sierra 2500’s heater and mirror sensor modules failed, what should have been a routine warranty repair turned into a 27-day delay. I received inconsistent information and was eventually told the repairs were denied because I supposedly had the “wrong” extended warranty. I was never offered a commercial warranty at purchase. Only after weeks of back-and-forth, and after stating I would leave a detailed review, did finance manager Mike (“Big Mike”) agree to upgrade the warranty and cover the repairs. During the delay, I lost a $16,000 roofing job because my work truck was unavailable. I requested reasonable good-faith remediation (tires and brake pads) due to the financial loss. I have received no response. I was also told by Mike that if I left a bad review, he would leave one on my company’s page — an unprofessional and retaliatory response. Despite being a repeat customer who spent well into six figures, I was met with poor communication, misinformation, and zero accountability. Contractors and business owners should be aware of how warranty issues are handled after the sale. Based on my experience, I cannot recommend this dealership.

Edit: unfortunately, I have to edit my review. We just purchased a GMC Terrain from here and William H was our sales rep. He was absolutely amazing and super down to earth. Aside from that, shortly after getting the vehicle home we noticed it was leaking something. We called and were told we would have it picked up first thing Friday morning and it should be an easy fix and we’d be good to go. It got picked up Friday..Friday evening rolls around and we still hadn’t heard anything, we called and get told we’re not sure who scheduled us on Friday but they don’t run diagnostics then and it will take longer and they’d need my vehicle until Monday. We were told if we wanted a loaner we’d have to pick it up early Saturday before they were all gone. Why was I not told this? Why did I have to call? This is ridiculous! Haven’t even had the car for a week and it already needs service just to be told we might have a loaner for you. Not to mention, the extra key fob was either the incorrect one for my vehicle or dead, and the car was missing a windshield wiper. This has not been a good experience!

By far the worst experience I have ever had from a dealership in my life… AVOID this dealership!!! First off, we had in writing the price we negotiated on paper and in a text message from our sales lady on my 2023 Tahoe. The day my husband and I came to sign paperwork the price was much more then we agreed on. I know you’re in Independence but your sales managers don’t have to act like it. So unprofessional and act like they don’t know what they are doing. Stupid us… We bought my husband a brand new 2026 Sierra truck which the check engine light came on after 1 week and had to tow it. Since it was within 30 days we let it go back. My Tahoe has now been in the shop for 30 days waiting on a part … horrible communication… no one knows anything or can give me answers. So I’m am paying on a car that i can’t even drive and paid taxes on. I have been on 3 loaners now. 1st loaner- transmission fluid leaked all in the drive way and that was towed 2nd - put on so many miles on it waiting on mine to get fixed 3rd- got a few days ago. I hope I don’t need another loaner for my loaner… I want my car back that i paid for!!!

I recently had service done at Cable Dahmer GMC, and overall the experience was excellent. There was a minor issue with slight damage to the tint on my windshield that I didn’t initially bring to their attention. When I later mentioned it in a review request, the response from the dealership was impressive. Jeff, the manager, reached out to me in less than 24 hours with a clear and professional solution and immediately got me scheduled for repair. He was courteous, fast-acting, and genuinely concerned about making things right which speaks volumes about their customer service standards. I also want to give major kudos to Jaren, my service advisor. Even though he was clearly very busy, he remained professional, responsive, and on top of things throughout the process. And Tony, the certified technician, was courteous and professional as well. Outside of that one hiccup, the original service itself was amazing and the way the team handled the follow-up completely reinforced my confidence in Cable Dahmer GMC. Gold stars to Jeff and Jaren. I truly appreciate the level of service and accountability shown here.

Every time I take my vehicle in for service (just regular maintenance) I feel I am quickly seen and taken care of without waiting for-ev-er. I also trust them whenever my vehicle is being serviced, they definitely do not give me the runaround or make me feel inferior because I am a woman. Great people & great service!