I risked coming down from Minnesota to purchase a used Equinox and don't regret it. Chase was ready and very helpful. As much of what we could do ahead of time, virtually, we did and that made the experience good. His daughter was his little helper too. All the final paperwork was done w new tech, electronically (which was cool).

Recently bought a vehicle from Chase Roberts. It was the easiest, smoothest purchase i have ever made. He got me into a car i absolutely love and am beyond happy with! he’s very knowledgeable, super kind and i will be going back to him for all my car purchases and sending everyone i know his way!

Edit: Rec'd check for MOST of the cost of the tire. Dealer lost a lot of lifetime value by behaving this way. Do the right thing at the beginning. September 2025 I bought a used (2024) car. On the test drive the tire pressure indicator reflected the driver's side rear passenger low. It was as expected when purchased a couple days later. 30 days later the tire was leaking regularly and rapidly. I called my salesman to address. Out of at least courtesy - 30 days and it was low on test drive - I'd think they would replace what was a bad tire. Took it in, dropped off, retrieved. One month later, same tire, leaking rapily. I called, came in, "repair" was made. December 1, same tire, back at Cable Dahmer but this time - they are certain it's different, this is my fault and charge me, $357.10 for a new tire I'd expected way back up at the beginning of this story. Cable Dahmer has a service that sends a survey after each interaction, when I gave a 1 star someone named "Lance" called to ask about the experience, and promised to refund my money IF I improved my google review. Well a person isn't going to pay for a car, a new tire on said car 60 days later, and offer kudos before the check arrives, so I waited. Today is December 31, 2025. I've never received any refund for the bad tire they sold me. So Cable Dahmer, 1 star sticks. Feel free to reach out and let me know where that check is. You can afford to replace that tire more than I can. I told you it was bad the first time I drove it, the first, second, and third times I came in to ask for it to be replaced. Disappointing and shameful to treat a new customer like that. You already got the $30K for the car, why did you need to bleed me for another $357.10?

Be forewarned! Not only will Cable Dahmer absolutely flat out REFUSE to let me see the UCI (Used Car Inspection) to see what was recommended vs what was actually replaced when the vehicle went through the inspection process, but also they install GPS Tracking/Ignition Immobilizers on their cars due to the high crime area where they are located and the type of client they typically sell to, but I pay CASH up front for all my cars and never Finance cars so I told them they have NO right to install a tracker/immobilizer on a car that is 100% paid in full before it leaves the car lot, and they had the audacity to refuse to remove it. So I had another shop removed it. Absolutely shady sellers!

I've purchased two Chevy equinoxs from them. I’ve bought both with extended warranties and service packages — and I’ll never make that mistake again. Every time I’ve brought my car in, they’ve managed to break something else and then complained about having to fix their own mistakes, as if I’m the problem for expecting accountability. That’s not customer service — that’s arrogance. This last visit was the final straw. They charged me a diagnostic fee but couldn’t even confirm what was wrong. Their answer? “It might be the battery.” I didn’t pay for guesses — I paid for answers. Their documentation is a mess, their communication is worse, and every person tells a different story. After spending thousands with them, I’ve learned loyalty means nothing to this place. Save yourself the headache. Go anywhere else but Cable Dahmer Chevrolet of Independence. They’ve lost my trust for good. By the way I'd like my money for my last diagnosis back! Finally got my issues fixed! It was not the battery. It was the body control module and moisture corrosion that cause my issue so congrats cable dahmer! Wrong again! And also these automated responses to pissed off customers are just that! They don't reach out to fix anything. They make the mistakes and fail miserably at every turn of service. Cable dahmer does not care about anything other than making money off of lying to their customers.