Its a whole different atmosphere than the previous Chevrolet dealership I've been going for several years, Lake Chevrolet is nothing short of customer service my advisor (Tyler) was so professional, friendly, knowledgeable and super courteous infact the who team was so.polite and welcoming and they treat your vehicle the same way, the place was super clean and very well maintained! Lake Chevrolet is awesome thru my experience, it will be my place to bring my car back for service and on my next new vehicle purchase, thank u Tyler for the best customer service u gave and thanks to the whole team at Lake Chevrolet for being so inviting and welcoming 😍 I will definitely recommend Lake Chevrolet for their care of their customers and the customers vehicle, I can't thank this place enough! What a beautiful experience 🙏

Phenomenal Experience and more than what I expected! My friend recommended 'Lake Chevrolet," as I had recently moved to Milwaukee from Chicago. Trust me when I say I valued more than I could express the amount they did for the price I paid. For my $70 oil change (which is the price I expect with Synthetic) I got the oil change, an included tire rotation, and a car wash. Natalia also was great to work with and explained everything very clearly so that I knew what to expect, the timing of the oil change, and the recommendations to further take care of my car (without any pressure to get it done that day.) I will ne coming back. Thank you Lake Chevrolet for a great experience!

I purchase a 2023 Traverse RS from them over a month ago. I am still trying to get what I paid for. It arrived filthy, damaged, without gas, SD card, items requested and paid for missing, no window purchase paperwork, key fob needed battery, oil change, air filter and tire pressure indicators all not as should be. They told me to reset them myself. Absolutely not! I am not a mechanic, did not witness the items being done, and at this point doubt they even did it. They refuse to do anything about the scratch on the car and damaged rim. Claim "as is" condition however, they failed to disclose the scratch and rim issue both were noted on the delivery company paperwork. Trash in pockets, change in cubby (which was damaged -I got covered under factory warranty at a local dealership and is already repaired). I am still trying to get what I paid. Rubber mats, pull cover and damaged items repaired. They are horrible at responding to messages or calls. I can provide photos an screen shots of conversations. Would NOT recommend!!!!

I went in to see a vehicle through Cavon, who was helpful and knowledgeable about vehicles without being pushy, though he asked for a deposit to hold the car till I could get there that afternoon. The options disclosed on FB were not accurate. And he didn't answer my question after the sale was completed. He also doesn't do anything with the price and financing, just helps you choose the vehicle. This is where I started to get uncomfortable. I hate playing the wheeling and dealing games, though they were not as rude as some other dealerships I've been to. Being a woman especially seems to make you a target. I am upfront with my financial situation when I walk in the door, knowing I'm not going to be able to be very flexible on my budget. The amount that I signed off on wasn't what the final offer came down to. I wasn't considering the deal done until I got the exact numbers from finance, which took 3 hours. In that time, they started transferring plates and my insurance policy, which was a little premature. The car didn't have a front license plate bracket, and the salesman should know it's law in WI. Installing one for me would have been nice. He put the back plate on, with only two screws, so he pocketed 6 total. They didn't have the vehicle detailed as promised. (Though the gas tank was full.) I'm a little upset with the financial details, and I tried to leave twice because I was not comfortable with the numbers. Bottom line-- bring in your own financing. I was pre-approved for better rates than I was offered there. And bring in your loan payment calculator findings because that's always higher at the dealership too. Bring in any other trade in value offers. The have a lot of flexibility with add on coverages and specials, which is not offered at the best cost for at least 3 passes over the agreement. Being low income, I find it disrespectful to not honor my comfortable payment range seriously. Looking back, I should have left and arranged the financing myself. I'm not sure why car shopping has to be so uncomfortable. Following up a few weeks later, I still haven't received the electronic documents from the finance officer, even after emailing him. There's a recall on my vehicle that was not dealt with before selling it. And a manager stated that they'd look into this but no one has contacted me. Overall, the vehicle I purchased seems solid, I just feel like I got swindled.

Visit to Wisconsin Sales person: Luke I want to leave an honest review about my experience. I drove over 70 miles specifically to see a vehicle with the intention of actually purchasing it. Unfortunately, the behavior of the salesperson named Luke was one of the most unprofessional experiences I have ever had at a dealership. During the test drive, I already felt that he was rushing and acting tense. When we sat down at the desk, he started pressuring me immediately, saying things like: “Let’s go sign the papers. You came to buy. I’m not repeating anything. It’s now or never.” His attitude was aggressive, pushy, and made the whole conversation very uncomfortable. I came to carefully inspect the vehicle because it’s a serious purchase. The car had very cheap Advanta tires instead of proper Michelin or Bridgestone ones, and the Carfax showed a scratch damage. I was asking normal, reasonable questions because I wanted to understand the true condition of the vehicle. Instead of providing clear answers, he responded rudely and continued to pressure me. When I told him that I wanted to think about it until the next day, Luka didn’t even shake my hand or try to finish the conversation professionally. He simply stood up abruptly and walked out of the office, leaving me sitting there alone. It was extremely disrespectful and very unprofessional. After that, a manager came in, and I hoped the situation would be handled properly. Unfortunately, the manager did nothing to help, did not try to improve the experience, and did not ask any constructive questions that could help me continue considering the purchase. He was calmer, but still not friendly or welcoming. It gave me the impression that either customers are not valued at this dealership, or there are deeper issues with how they operate. Overall, my experience was very negative. I cannot recommend this salesperson, and unfortunately, I also cannot recommend this dealership. It was a complete waste of my time and a 70-mile trip.