In August, I brought my 2024 Pathfinder to Boucher Nissan since this is where I purchased it new from in 2024, for a scheduled service and oil change, as well as to address an issue with the steering wheel button that had stopped working. From the moment I walked into the service department, it was chaotic and disorganized. After waiting over two hours, a technician finally came to tell me the button needed to be replaced. They assured me it would take about 45 minutes and that they had time to complete it that day. Instead, it took an additional hour and 45 minutes, with no updates during that time. When the work was done, no one walked me through what was replaced or showed me the repair — I was simply handed my keys and told where to find my car in the lot. Within minutes of leaving, I noticed the replacement button was misaligned and didn’t fit properly. I turned around and drove back immediately. After another inspection, the service manager confirmed the technician had installed the wrong part and admitted it wasn’t done correctly. I asked why no one had said anything before sending me off in that condition — they agreed they should have, but didn’t. I was told they’d order the correct part and call within one to two weeks once it arrived. It’s now been well over eight weeks, and I have had to be the one constantly following up. Janet from service contacted me about three weeks ago, said she’d handle it, and asked for photos (which I sent right away). Since then, there has been zero progress or communication. When I spoke with her last Wednesday, she said she had been on vacation and would call me that evening with an update — she never did. I’ve now left three additional voicemails this week without a single return call. It’s clear that Boucher Nissan is more focused on selling cars than providing quality service or communication. Allowing a customer to leave with a visible, incorrect repair and then failing to follow through for nearly two months is unacceptable. In an era where customer care and accountability matter more than ever, this kind of neglect speaks volumes. If I could give zero stars, I would.

Had a great experience with my sales person Kifah Barakat. He was patient and at the same time guided us to make a great purchase on a used Lincoln MXT. It had a few minor things to make it perfect and Boucher did it prior to delivery. Super nice people and easy to deal with!

⭐️⭐️⭐️⭐️⭐️ I recently purchased my 2022 Acura RDX A-Spec Advance Trim from Gordie Boucher Nissan, and I couldn’t be happier with the experience. In many ways, I was following in the footsteps of my daughter, who had just purchased her own 2022 Acura MDX Tech Package from the Boucher Auto Group a few weeks earlier. She had done all the research and truly played the role of “salesperson” for me, but that doesn’t take away from the fact that Lisa Faucher, Sales & Leasing Consultant, carried her weight beautifully throughout the process. Lisa was attentive, supportive, and never pushy. She briefly suggested we look at Nissan options, but quickly recognized that we were committed to the RDX, and from then on she focused entirely on making sure I felt comfortable, supported, and secure. She showed patience, provided clarity when we needed it, and kept the energy light with a few laughs that helped ease any nerves about the big purchase. It felt like teamwork from beginning to end, which I appreciated deeply. When it came time to finalize everything, I absolutely adored working with Justin Tillman, Finance Manager. He was so personable, professional, and genuinely enjoyable to be around. His personality shined, and he made what can often be the most stressful part of buying a vehicle feel smooth and even fun. Overall, both Lisa and Justin made this experience positive, reassuring, and memorable. I drove away in a car I love, with the confidence that we had been treated with respect and care. I would wholeheartedly recommend Boucher Auto Group, Gordie Boucher Nissan, Lisa, and Justin to anyone considering their next vehicle. Sincerely, Laurie Swofford

⭐️⭐️⭐️⭐️⭐️ I can’t say enough about my experience with Gordie Boucher Nissan. This was actually my second purchase from the Boucher Auto Group in the last 1.5 months—the first being my own 2022 Acura MDX Tech Package (which I’m still head over heels for). This time, I was helping my mom purchase a 2022 Acura RDX A-Spec Advance Trim. From the start, we knew exactly what we wanted. I had done extensive research and even had our mechanic check the car before finalizing the sale. What I appreciated most about Lisa Faucher, Sales & Leasing Consultant, is that she never once tried to “out-know” me. Instead, she leaned into her excellent soft skills—listening carefully, supporting us every step of the way, and when there was something I asked that she wasn’t 100% sure on, she was quick to look it up and get the answer. That humility, paired with her upbeat personality and the laughs she brought along the way, helped ease the natural nerves of buying a new car. She only briefly suggested we look at Nissan options before quickly recognizing that we were fully locked in on the RDX. I respected that awareness and her ability to adapt to us. Then came Justin Tillman, Finance Manager—what a powerhouse. He was incredibly savvy, with sharp business acumen and a phenomenal personality to match. He made the finance process not only smooth but genuinely enjoyable, which is saying a lot for what can be the most stressful part of car buying. Overall, the experience was seamless, supportive, and even fun. Lisa and Justin represent what makes Boucher Auto Group stand out: professionalism, respect, and an ability to meet people exactly where they’re at in the buying process. I’m so grateful for both of them and for another positive experience with Boucher. Sincerely, Em Lefco

Called on Tuesday 1140am to talk to someone at corporate since everyone I have emailed, talked to has brushed me off. I was told someone would call me "Today". They are now closed and no call. So now corporate is brushing me off? To talk to someone do I need to show up at the office?