Had a great experience with BMW Manhattan specially with the help of Kenny Garcia! Everything was managed very smoothly and I was kept on the loop with everything! My car was brought to me which made everything so much easier! Definitely happy that I chose BMW for my first new car! THANK YOU!

Isaiah C. at Manhattan BMW is the definition of great customer service. Over the last 5 years, I’ve bought an X5 and three X3s through him for myself and my family, and every time he’s worked in my best interest and kept my priorities front and center. I just placed my order for my 5th BMW with Isaiah and I’m currently waiting on delivery—and once again he’s made the process smooth and confidence-inspiring. Highly recommend Isaiah and Manhattan BMW.

I am not one to write reviews, but the service I received was top notch. I had wanted a specific spec/color, received a call within 24hours of my initial inquiry to come in, discuss, etc. Thomas was great, made the experience easy. What really prompted me to write the review was my delivery experience. BMW tech gave me the run down on all the tech in the car. All paperwork was signed prior to me coming to pick-up, making the experience memorable, fast, and literally NO stress. There were no high pressure sales tactics for add-ons. Honestly, the best, fastest, and easiest delivery I’ve ever had on a new car.

I brought my BMW X7 M50i to a BMW dealership in Manhattan strictly for service, not purchase. The vehicle was brought in after I was contacted by the dealership and advised to come in due to a reported parking brake issue that needed inspection. Before bringing the vehicle, I specifically asked whether the warranty status had been checked and explained that the factory warranty had expired. I was told to bring the vehicle in so the issue could be properly evaluated. However, once I arrived, the service staff refused to proceed and stated that because the warranty had expired, I would be required to pay, without performing a meaningful inspection or considering the nature of the issue. Additionally, after driving the vehicle in cold and snowy conditions, a chassis-related fault appeared. This occurred during normal, careful driving and was not caused by any aggressive or negligent operation on my part. These types of issues are commonly associated with environmental conditions and manufacturing or design-related factors, not customer misuse. For a premium brand like BMW, I expected a consistent and transparent service process. Contacting a customer to bring a vehicle in for inspection, then refusing proper evaluation solely based on warranty status, does not reflect the level of professionalism BMW is known for. I hope this feedback is reviewed by dealership management and BMW North America, as situations involving potential factory-related defects deserve fair technical assessment rather than immediate dismissal.

I’m extremely disappointed and frustrated with my experience at BMW of Manhattan. I scheduled an airbag recall for my 2002 BMW weeks in advance because my car couldn’t pass inspection due to a defective part. BMW installed an issue beyond my control. I rely on this car not just for myself, but also to drive my handicapped mother to and from work, so this appointment was extremely important to us. My appointment was for November 10 at 8:30 AM, and I left home at 7:00 AM to arrive early. At 8:17 AM, while I was already driving into the lot, I received a text saying I needed full coverage insurance to qualify for a loaner car. That was the first and only notice I ever received, nothing in the calls, emails, or confirmation messages ever mentioned this requirement. When I arrived, I was told I didn’t qualify for the loaner. I explained that I had reserved one, but was then told I couldn’t take it without full coverage insurance that had to be active for 72 hours. When I asked to speak to a manager, I was told there was nothing they could do. I left feeling ignored, dismissed, and completely let down, with no empathy, no accountability, and no effort to help. I wasted my morning, gas, and time trying to fix a problem that was caused by BMW’s own recall. Now, I have to reschedule everything and still can’t get my car inspected, which means I risk getting a ticket. To make things worse, I emailed Jia Ho, the Fixed Operations Director, explaining everything in detail, but received no response at all. That lack of acknowledgment made an already frustrating experience even worse. I understand this may have been an issue with a specific dealership, but at the end of the day, **BMW of Manhattan represents the BMW brand, and what they represented in this situation was awful. As a leader myself, I know that mistakes happen, but how you respond to those mistakes defines your values. I expected BMW to live up to the name, to show integrity and care for their customers, but instead I was left disappointed and disrespected. After this experience, I’ll seriously think twice before ever purchasing another BMW.