Billingsley Ford Of Duncan

UPDATE: They made it right I want to provide an update to my previous review. After my concerns were raised, the dealership owner and management team reached out directly and took responsibility for the situation. They ultimately made things right by replacing the faulty control module, resolving the FordPass issue that existed from the day of purchase. I appreciate them stepping in, owning the problem, and correcting it. While the original issues should not have happened—particularly the financing error that required paperwork to be redone over 30 days later—the way ownership handled the resolution does matter, and I give them credit for following through and fixing the problem. I also want to again highlight my salesman, Dewayne, who was outstanding throughout this entire process. From day one, Dewayne was professional, communicative, and genuinely worked in my best interest. He even ensured a cracked mirror light was repaired at no cost, and he consistently tried to help advocate for me when issues arose. Dewayne did everything a customer could ask of a salesperson, and he deserves recognition. Because of the owner and dealership stepping in to resolve the issue—and because of Dewayne’s excellent service—I’m updating my review to reflect that the situation was ultimately handled appropriately. I would still advise customers to carefully review paperwork and verify vehicle features before leaving any dealership, but I appreciate that Billingsley Ford of Duncan took action to correct their mistakes.

Tyler was great! He's new but he navigated everything really well! If he didnt know he got my answers right away! Keep at it my guy! These people are great! Good customer service and know what they need to get the job done right. Give them a call for your next vehicle need, They wont let you down!

Our whole experience was top notch from start to finish. Dewayne was quick to answer all of our questions and get us in our new vehicle. We appreciate the straightforward sales approach and financing. We have also had our new vehicle in for some add-ons and have had a great experience with the service department as well. Billingsley has made us Ford Fans!

I have purchased many vehicles online, from the east to west coast and Michigan to Houston. Most were good deals and a couple not so good. With that said I am always a bit skeptical about purchasing an expensive vehicle with only pictures and the seller to get the best description from. I have to say I had a great experience with this establishment. I messaged Donny Laferr about a Navigator they had for sale, and he got back to me right away even though it was after hours. I called him the next day and asked him numerous questions about said vehicle, does this work or that work, any dents or scratchs? We went back and forth all day with me asking more questions and for more photos and Donny was on it. I was shopping for just the right Navigator and had been blown off by salesmen saying I'll get that back to you in 15 minutes then it would be hours later, or the next day before they got back to me. Not Donny, he did what he said he would do and answered everything I wanted without question. I told Donny I was having a hard time trying to figure out a way to get from Kansas to Duncan as I am a caretaker for my wife. He said give him a few minutes and he'd call me back. He called right back and offered to deliver the Lincoln to me for free. Thats attention beyond expectations. I asked him if this was a vehicle he would sell to his mother and he said it was, that he loved his mother very much and that this vehicle was one of the nicest he had seen. Man was he right on. They had my purchase to me in days. Best part was they drove it up, so that told me they were confidant in it. The man driving the Navigator and had the paperwork was friendly and did not rush me when I started looking it over. He showed me how some of the functions worked and was very knowledgeable about the truck. People, I was like a kid with a new puppy. You get the picture. The vehicle was perfect. Ok. With all that said. Donny Laferr is possibly the hardest working, most honest salesperson out I have ever worked with, and Billingsly Ford is lucky to have him. Billingsly is as far as I am concerned, an honest upstanding dealership that goes beyond to make you happy with your purchase. I got more than I expected when I had time to look it over and I hope you do too.

Service Department and Body Shop are Excellent. But the Sales team needs work. Couldn't even give me a value on my current vehicle so that I can upgrade. Guess he under estimated how much I was planning to spend on a new truck. Someone that wants the sale, tries harder to get the info needed to make the sale. Not make the customer prove how much he wants to buy, by giving me homework before I can even get started. Do better.