I can’t say enough good things about Bernard’s. Yesterday morning my car started having issues. I spent hours calling multiple dealerships trying to get an appointment and a loaner vehicle, and every place told me they were fully booked and couldn’t help. I’ve been a customer at Bernard’s since 2018, and although I didn’t call them first because I was out of town and there were closer options, I eventually reached out. From the moment I spoke with them, the difference was clear. While they weren’t initially sure a loaner would be available, I explained my situation and they told me that if I could make it to the dealership, they would make something work. I drove over an hour to get there and when I arrived, they already had a loaner car waiting for me, ready to go. As someone who works full time and has children who need transportation to and from school, having a reliable vehicle is essential. The staff at Bernard’s were incredibly welcoming, efficient, and genuinely caring. They went above and beyond when they absolutely didn’t have to, and that level of customer service is rare. I’m truly impressed by the high-quality service and loyalty Bernard’s shows to their customers. This experience reinforced why I’ve trusted them for years, and I won’t hesitate to recommend them to anyone who will listen!

I recently (11/29/25) purchased a new Ram truck from Bernard's, and the experience was outstanding from start to finish. Ken Jenderny was my salesman, and he made the entire process straightforward and hassle-free. What stood out most was the no-nonsense approach. Ken was knowledgeable, professional, and genuinely focused on providing me with matter-of-fact information on the truck I wanted to purchase rather than pushing unnecessary add-ons or playing pricing games. Additionally, they were more than fair with my trade-in value, especially when compared to nearby competitors. Ken answered all my questions thoroughly and made sure I understood exactly what I was getting. The entire dealership operates with the same level of professionalism, including the Finance Department—which is not common in my previous experience with other dealerships. The process was efficient, transparent, and respectful of my time. No high-pressure tactics, no surprises—just a smooth transaction from beginning to end. If you're looking for a new or used vehicle in the New Richmond area and want to work with people who treat you right, I highly recommend Bernard's and asking for Ken Jenderny. It's refreshing to find a dealership and Sales staff that does business the right way (imo). Honest, straight forward, and no games. I would definitely recommend Ken and Bernard's for your next vehicle purchase!

Another great experience at Bernard’s with Chase as our salesman! This is our fourth vehicle purchase with him, and we keep coming back because he’s honest, knowledgeable, and truly genuine. There’s never any pressure—just transparency, integrity, and care for what’s best for our family. Chase makes the process smooth and stress-free every time. Highly recommend!

This was my second time working with Mark Flatten at Bernard’s, and he continues to exceed every expectation. Mark stepped up in every way—handling all my requests, coordinating details, and making sure a surprise 50th birthday gift came together flawlessly. The entire purchase process was quick, smooth, and completely stress-free. His customer-first mindset and ability to make things happen are unmatched. I’ll absolutely keep coming back to Mark and Bernard’s for future vehicle purchases. Truly outstanding experience! Thanks Mark and Team Bernard’s

Just have to give a quick shout out to Ethan, the Parts Manager, here at Bernard's Dodge. I won't go into great detail, but through him, I was able to witness something I would ascribe to being truly a miracle and watched God work through his good deeds, humble smile and I cannot say thank you enough for what you did today! Whoever his boss is, this guy is someone you need to hang onto at all costs!