I recently purchased a new truck at AutoNation on Sahara, and I have to say, the experience was exceptional from start to finish. ​My interaction began via text with a representative who offered me a deal I simply couldn’t refuse. As a retiree of General Motors, I know the industry well, so I was incredibly grateful that they were upfront and gave me the bottom line number before I even walked into the building. It was refreshing to deal with that level of transparency. ​Once I arrived, my salesman was fantastic. He was attentive, actually listened to my specific needs and wants, and didn't waste my time—the process was quick and efficient. ​I’ve also had a chance to work with the service department to address a couple of minor, expected issues that inevitably come with a brand-new vehicle that's never been owned before. My experience with them has been excellent as well. ​If you are looking for a no-nonsense buying experience and a great deal, I highly recommend this team.

The worst experience I've had with a dealership. I usually go to CarMax, but wanted to give AutoNation a try, as it was recommended by my brother. The sales guys were great, the poor experience came after that. 1. I returned a vehicle within the time frame and under the 250 miles. They accepted the return. However, they were not going to give me any documentation to reflect that I returned the vehicle and owed a refund. So I had to specifically request documentation. That's weird. 2. The guy told me it would take 3-5 days for a refund. Okay fair. Wrong. The 3-5 business days was not correct. Trying to get any update on where my $8500+ refund is impossible. I keep getting a run around about its still processing.. I paid with a cashiers check.. also no one seems to want to help. Every time i call to see what's going on, the managers just seem so annoyed and don't want to deal with it. The customer service I've experienced has been terrible. Promised call backs that dont happen. No one actually explaining what it means when a cashiers check is pending when they process very quickly. Now today I've tried to get an update, still can't get in touch with anyone and no one has reached out about the refund. I suggest to not go through Auto Nation because it seems like their managers/team don't care about helping and seem annoyed after dealing with you. If you need to get a refund. Dont expect it any time soon.

​"Avoid this place. I owned my new V8 yukon 122k miles for less than three days and put under 90 miles on it before it broke . It’s been in their shop longer than my garage. They are still charging me for the days it's in service,and expecting me to pay for the 1st month payment my OnStar is active, im missing that and they are trying to burn through my extended warranty only a week into purchasing for repairs that should have been fixed before sale. Then expected me to be happy when they said they would cover it . Crazy Don't be fooled by the 'new loaners they offer—a Buick isn't what I paid for. Zero stars for the experience. No stars ive had better buying experiences for offer up and co part. No ac. Motors mounts Driver safety alert system malfunction Suspension service alert Was low on coolant Key fob was non recognizable ate on lookin Crazy the experience they gave me and make me feel like it was my fault They dont inspect there vehicles right felt like I was being rushed the whole time.

Reggie went above and beyond for us. The entire team at AutoNation was insanely good. They were prompt with texting calls and bent over backwards to make sure we’re taken care of. They even gave my daughter a coloring book So her and my son would not get bored during the car shopping experience. They were real upfront and didn’t haggle or try to manipulate prices at all. It was one of the best shopping experiences I’ve ever had shopping for a car. I’m so grateful for the experience I had and how my children were treated

Let me start by saying I don’t enjoy leaving negative reviews—especially since my salesperson was genuinely kind and helpful. I recently purchased a 2021 RAM Rebel Ecodiesel from this dealership. The customer service at first was great: I was offered a drink, and the entire buying process only took a couple of hours. My salesperson (who I won’t name) was fantastic. He took me on a test drive, and I was thrilled—it was my dream truck. When we got back, they appraised my trade-in. The offer wasn’t great, but not terrible, and I accepted it. They also disclosed that the truck had two minor accidents and showed me the Carfax. I appreciated the transparency, and since the truck looked good overall—just a few paint chips and blemishes—I moved forward. They mentioned that one of the tires had gone flat and had been replaced with a new one. At the time, that seemed fine. After driving the truck for a day, I decided to check the tread depth myself. That’s when I noticed the replaced tire had 1/8" more tread than the others—on a 4x4 truck. That’s a big deal, as it can cause drivetrain damage. I called my salesperson, and he acknowledged it but said they might be able to replace one rear tire to match. Later, I received a call back from the general manager: no go on replacing the additional tire. Frustrated, I began to inspect the truck more closely, especially since they claimed a 131-point inspection had been done. The more I looked, the more issues I found—uneven panel gaps, one headlight sitting higher than the other, and other signs of poor repair work. Suddenly, the two “minor” accidents didn’t feel so minor. I realize I should’ve caught these things before signing, but I was just so excited—it had been 9 years since I bought a new truck. Now, I feel like I paid $43,000 for a lemon. I'll attach photos to show what I mean. I truly wish this had been a better experience