Airport Ford

Service department here is something else! And NOT in the good way.. Have a 3rd party warranty that will cover anything that needs to be done and the dealership has to get it approved by the warranty before doing the work. Jonathan Pearson [personal service "advisor"], said the warranty wouldn't cover a few parts around $200 worth all together, I agreed to cover the $200 and work began. I get a call a few days later, saying my truck is ready. During the conversation Jonathan informs me it'll be $1200 more then what was originally quoted! He proceeds to tell me that it's "my warranty and that I must have had a deductible". I tell him I don't have a deductible, then try's and say he's "cutting me a deal." Turns out the warranty only covered 12 hours for the repairs, and he was charging me an additional 7 hours that the warranty wouldn't cover. He never once told me that the warranty would not cover all the repair hours and tried to roll that cost onto me. If he would have told me the truth upfront, I would have taken my truck to another shop. Once I explained this all he had was an "oh well" attitude about it. I will never be returning to this location and would advise no one else does either. Unless you want to be taken advantage of.

Having a Ford vehicle I thought it would be best to come to Airport Ford.. I've had more than one occasion back to back taking my vehicle here where Johnathan "worked" on my vehicle. Charging me for multiple diagnostics to still have the same lights come up when I leave. I've spend hundreds of dollars each time I've come where I still havent got my vehicle in running condition. I don't feel comfortable recommending Johnathan at Airport Ford to anyone I know!

I come from 7 years of experience as a service advisor for Lincoln/Ford. It was my first service visit with my 2017 black Lincoln MKZ. The service advisor was courteous, and with good attitude. I had routine service done, + a tire repair. The service took roughly two hours from my appointment time. One could say this is a bit long, but the reason for it was justified. The tire repair took them time, and they spent a bit of extra time rebalancing it as well. Everything was done to the standard you expect at a dealership. The car was returned clean. All the center "spider" caps were still there. Tires were rotated properly. Center cap removal tool was returned to the glovebox, and the multipoint inspection verified the result of my brake wear I already knew. Through the longer wait time, my advisor was apologetic, and provided a fair concession. He went above and beyond for me, which is sometimes unusual when you come to a dealership as "Not one of our customers" (Did not buy the car there) If he was willing to do those concessions for me, a new customer with no sales history, then that says he is empowered by his service manager to make executive decisions in the interest of customer service. This is important, because in repair - things seldom go exactly as planned. My only recommendation for improvement, is an update on repair status once it was known extra time would be needed. Despite that, I know no time was wasted, so it has no detriment on my overall experience. Well done.

We have used this dealership twice despite living in north Cincinnati. They are family friendly, respectful, approachable, trustworthy and caring. We have had great experiences. We have negotiated fair prices for the new vehicles, we have gotten ford car loans with great interest rate, and very high quality service. If you are considering buying a car, give them a call! You will not regret it.

It was an easy and enjoyable experience working with the staff to get my new vehicle. I would recommend them highly!